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Troubleshooting OpenAI API Web Research Error Messages | Clay

Troubleshooting OpenAI API Web Research Error Messages

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Hi Team, we work with our own OpenAI API and in many cases Web Research returns "Error" with no details. Any ideas what could it be and how to find more details?

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The "Error" you're seeing with Web Research when using your own OpenAI API might be due to insufficient API access or usage limits. To resolve this: 1. Check your OpenAI API key: Ensure it's correct and up-to-date in Clay. 2. Verify your usage tier: For reliable use of OpenAI in Clay, you need 450,000 tokens per minute (TPM) for Claygent. Free plans or tier 1 won't support this. 3. Upgrade if necessary: You may need to upgrade to tier 2 or higher. Check your usage and limits at OpenAI's platform. 4. Verify account setup: Ensure you've completed the necessary account setup and payment verification with OpenAI. If you need more help, please request human assistance by clicking on "Talk to a person".
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Was that helpful?
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I'm glad I could help. Let me know if you have more questions.
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Great! Let me know if you have more questions.