Request for Reimbursement of Unintended Email Validation Credits

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Hi - the validation provider was automatically added, hidden, and running when I was finding work emails. It cost me 5k credits without my knowledge, this is my first time using this waterfall find email approach. Can i please by reimbursed this one time for the credits used 😢 ? I took off the validation provider (zero bounce) now. It was 5.4k total credits used

5 comments

Muskaan A.
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https://app.clay.com/workspaces/341893/tables/t_ifkZRBG4vVKV/views/gv_nqvs3HQJ5Dst
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👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Bo (.
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Hey Muskaan, thanks for reaching out! Could you walk me through what exactly happened? Was this a bug? I’m happy to help, and I’ve also added the credits to your account. Let me know if you need anything else! 😊
Channeled
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
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Hi Muskaan A.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: