Clay Icon
Join the Community
02 Support

Troubleshooting: Grayed Out Custom Field Value in SmartLead Email Sequence

Avatar of Ahmad E.Ahmad E.
·
·

I need help adding the email sequence to smartlead; the Custom Field Value is grayed out. Any idea ?

6 comments

  • Avatar of Clay Team
    Clay Team
    APP
    ·
    ·

    Hey hey! Can you drop the URL for your table here? (if applicable) 🫶 Don't worry, only admins will be able to open your table 😉

  • Avatar of Clay Team
    Clay Team
    APP
    ·
    ·

    Hey Ahmad E., sorry about that UI issue. The team is working on a fix very soon!The workaround, you can click on the gear icon -> change to formula -> add your column as you usually wouldthat should work for now

  • Avatar of Clay Team
    Clay Team
    APP
    ·
    ·

    Appreciate your patience!

  • Avatar of Ahmad E.
    Ahmad E.
    ·
    ·

    thank you it worked, but when i import the emails, the email body is not formatted, the new line appearing \n \n

  • Avatar of Clay Team
    Clay Team
    APP
    ·
    ·

    Ahhh, that's another bug the team is addressing today. Sorry for the many issues coming up today :/! Will let you know once it's fixed.