Unable to Reference Flow ID in Gong: Seeking Solutions

Steven S. · 2025-11-06T18:12:11.014Z

I'm seeing that I'm not able to reference the Flow ID within Gong. How can I solve this issue? https://app.clay.com/workspaces/658126/workbooks/wb_0t5bglfWwbq4UgMna3F/tables/t_0t[…]views/gv_0t5bgomKUCHpvkV5UdW?workbookId=wb_0t5bglfWwbq4UgMna3F (https://app.clay.com/workspaces/658126/workbooks/wb_0t5bglfWwbq4UgMna3F/tables/t_0t5bgolmYpJnPdDXii6/views/gv_0t5bgomKUCHpvkV5UdW?workbookId=wb_0t5bglfWwbq4UgMna3F)

Unable to Reference Flow ID in Gong: Seeking Solutions | Clay

Clay Support
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The Flow ID field requires the ID of the Gong Engage flow you want to add prospects to.
First, ensure your Gong account is properly connected to Clay by clicking "Add account" and completing authentication.
The Flow ID dropdown populates after you select the Prospect Owner email - make sure you've filled in the prospect owner email field first, as this determines which flows are available. You'll also need your CRM connected to your Gong account for this integration to work properly.
Try clicking the "Refresh fields" button to reload available options after ensuring these prerequisites are met.
Clay Support
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Is that what you were looking for?
Steven S.
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Steven S.
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I just confirmed that my account was accurately added
Clay Support
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Since the dropdown is showing "No options found" and you've confirmed your Gong account is connected, try switching the Flow ID field to "Text with tokens" input type using the gear icon.
You can find your Flow ID directly in Gong by copying it from the flow's URL, then paste it into the text field. This bypasses the dropdown detection issue while still allowing the integration to work properly.
Clay Support
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Was that helpful?
Clay Support
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If you still need help resolving the Flow ID issue, I’m here to assist. Would you like to provide more details about what you’re trying to achieve or any other challenges you’re facing?
Steven S.
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I try to set the flow ID, but the numbers don't match
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Clay Support
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The issue is that Flow IDs are being treated as numbers, causing precision loss for very large IDs. Change the Flow ID field's data type from "Number" to "Text" in the panel settings. Large numbers lose precision when stored as number data types, but text preserves the exact ID value.
This will prevent the rounding/truncation you're seeing and should resolve the matching errors.
Clay Support
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Did that answer your question?
Steven S.
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nope
Clay Support
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I understand this is frustrating, so I’m routing you to one of our human agents who can assist you further.
Intercom
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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Steven S.
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it's working now when I change it to text.
Steven S.
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How can I change it so the integration works?

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