Workspace Clay Credits Disappeared: Please Assist Team

Hi Team, there's a weird thing that happened to our workspace. Earlier today, we got 11.4k credits ( see screenshot from one of our team meetings with the timestamp) and when we check just now, all Clay credits have vanished. Please assist.

7 comments

Bo (.
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Hi! Thanks for reporting this issue with your credits. I understand this is concerning and I'll help you get to the bottom of this. I need about 2-3 hour to thoroughly check our backend console to see what happened with your credits balance, particularly that 11.4k credit change. I'll investigate this and get back to you with a detailed update of what happened to your credits.
Bo (.
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Hi Ericson! I've reviewed your credit history and everything appears to be correct. I checked: 1. Your credit balance 2. Recent credit usage 3. Transaction history All credit counts align with your actual usage - I don't see any discrepancies or extra credits added to your account. Would you like me to walk you through your credit history or explain how specific credits were used? https://downloads.intercomcdn.com/i/o/w28k1kwz/1250722511/39c21546052afe82686972470ba6/CleanShot+2024-11-13+at+_37gAfZsF1x%402x.png?expires=1731523500&signature=ba161654f9a11799dbb901b6adaa527ae4e77710b9e0d20ac7dfc755484a2a8c&req=dSIiFs58n4ReWPMW1HO4zeqc%2BIT%2FEO98qESrWhHh34siXgV9p6WOfKx8%2BKJT%0AtGC%2B%0A https://downloads.intercomcdn.com/i/o/w28k1kwz/1250720279/bb47d94d18adcc805fa25cdc7c65/CleanShot+2024-11-13+at+_54DOpVVlWq%402x.png?expires=1731523500&signature=a035cabb144d05ee8728ab5cb992a62aa7a9a7b250c1cd537c9669ab59710215&req=dSIiFs58nYNYUPMW1HO4zetH%2BP1lImscGbDQ2aMq6saDFS1wvu2QMQkvS0UZ%0ACnrE%0A
Ericson D.
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yes, please. what's the best way to check the usage on our end?
Daniela D.
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Hey Ericson! Thanks for reaching out. I made a quick video walking through this here: https://www.loom.com/share/f93ff73347cb40c0919ce3be5d35b38c Let me know if you have any questions!
Channeled
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Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.
Channeled
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
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Hi Ericson D.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: