Issue With Verification Removal and Lost Credits on Clay App

Theo Kanellopoulos · 2025-01-28 13:49:25.721381+00

I was trying to remove completely (Zerobounce) but can’t. Can you please fix this? I also lost lots of credits during this process as I was trying to get all emails and ended up only getting a few of them.

Issue With Verification Removal and Lost Credits on Clay App | Clay

Channeled
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Hi Theo Kanellopoulos! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Channeled
APP
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Bruno (Clay)
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Hi Theo, thanks for reaching out. Taking a look at this now!
Theo Kanellopoulos
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Thanks
Bruno (Clay)
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It seems like your setup initially ran successfully but has since stopped. Are you still seeing it running on your end?
Theo Kanellopoulos
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No I don’t know what happened but I’ve paid a large amount of credits and only found 88 emails. Also the problem is that I don’t want to validate leads as when this happens there is instances where there has been an email found but the validation makes it not shown. I tried to remove the validation but couldn’t
Bruno (Clay)
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To enhance your coverage, I recommend using a LinkedIn URL for your work email search instead of the company domain, as this approach generally provides broader coverage across providers. Regarding email validation, while it is possible to set up waterfalls without validating your output emails, I strongly advise against it, as it would significantly impact your deliverability rates.
Theo Kanellopoulos
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I am also using a LinkedIn URL though 🙂
Theo Kanellopoulos
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Theo Kanellopoulos
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2. Also what i am saying is that i am clicking to remove the validation but I can’t. I know the dangers but that’s not my problem right now.
Theo Kanellopoulos
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video explaining: https://www.tella.tv/video/cm6gmkqew003w0ajp2lxxh45o/edit
Theo Kanellopoulos
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actually please check this video too: https://www.tella.tv/video/cm6gmmdxi00000ajy2q749nft/edit
Bruno (Clay)
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I went ahead and refunded you for this waterfall setup, sorry about that Theo. Would you like me to reconfigure the work email waterfall without the validation provider for this specific table?
Theo Kanellopoulos
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yes please

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