Is there an error with Rocketreach? All rows being ran shows as error

6 comments

Channeled
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There could be a few potential reasons for RocketReach errors. Here are the key points to check: 1. Account Access: • Make sure you're either using the Clay-managed RocketReach account (default option) or • If you're on a paid plan (Starter, Explorer, Pro), verify your RocketReach API key is correctly added through the enrichment panel 2. Required Input Fields: For Person Enrichment: • Ensure you've provided both name and current employer • Adding Social URL, Job Title, and Email can improve search resultsFor Company Enrichment: ** Verify you've entered the company domain ** Consider adding Company Social URL, Name, and Stock Ticker for better accuracyIf you're still experiencing issues after checking these points, you may want to request help from a human agent for further troubleshooting. Source: RocketReach integration overview | Documentation | Clay University
Owen C.
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Hey Kirshia, thanks for reaching out and sorry to hear this. Are you using Clay credits when running this enrichment or are you using your own API key?
Channeled
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Hi K! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
K
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Owen C. using clay credits
Owen C.
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Kirshia - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Owen C.
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Hey Kirshia, just following up! Since this issue is related to RocketReach, we’ve noticed that RocketReach is experiencing rate limit issues. In the meantime, we recommend removing it from the waterfall for now. Let me know if you have any questions! :)