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Is there an error with Rocketreach? All rows being ran shows as error

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Is there an error with Rocketreach? All rows being ran shows as error

  • Avatar of Channeled
    Channeled
    APP
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    There could be a few potential reasons for RocketReach errors. Here are the key points to check:1. Account Access: โ€ข Make sure you're either using the Clay-managed RocketReach account (default option) or โ€ข If you're on a paid plan (Starter, Explorer, Pro), verify your RocketReach API key is correctly added through the enrichment panel 2. Required Input Fields: For Person Enrichment: โ€ข Ensure you've provided both name and current employer โ€ข Adding Social URL, Job Title, and Email can improve search resultsFor Company Enrichment:** Verify you've entered the company domain ** Consider adding Company Social URL, Name, and Stock Ticker for better accuracyIf you're still experiencing issues after checking these points, you may want to request help from a human agent for further troubleshooting. Source: RocketReach integration overview | Documentation | Clay University

  • Avatar of Owen C.
    Owen C.
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    Hey Kirshia, thanks for reaching out and sorry to hear this. Are you using Clay credits when running this enrichment or are you using your own API key?

  • Avatar of Channeled
    Channeled
    APP
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    Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.

  • Avatar of Channeled
    Channeled
    APP
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    We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!

  • Avatar of Channeled
    Channeled
    APP
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    Hi K! This thread was recently closed by our Support team. If you have a moment, please share your feedback: