Issue with Login: 'Invalid Email' Error Encountered

For some reason when I log it it says 'invalid email'? Anyone else having trouble with this?

· Sorted by Oldest

Clay Support
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If you're getting an "invalid email" error when trying to log in, you're likely set up to sign in using Google Authentication instead of a password. Try logging in via Google instead of entering your email and password.
If you want to switch from Google Auth to username/password login, you'll need to speak with a human agent as this change can't be made on your own.
Clay Support
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Is that what you were looking for?
Gabriel
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No, i'm not using a Gmail account - it usually works
Clay Support
APP
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Sorry to hear that you're having trouble. I’ll connect you to a human agent who can assist you further.
Clay Support
APP
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Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Aditi S.
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Hi Gabriel - thanks so much for reaching out. Do you mind sending a screenshot of the error you're seeing on your end?
Clay Support
APP
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We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
If you're getting an "invalid email" error when trying to log in, you're likely set up to sign in using Google Authentication instead of a password. Try logging in via Google instead of entering your email and password.
If you want to switch from Google Auth to username/password login, you'll need to speak with a human agent as this change can't be made on your own.
Clay Support
APP
·
·
Is that what you were looking for?
Gabriel
·
·
No, i'm not using a Gmail account - it usually works
Clay Support
APP
·
·
Sorry to hear that you're having trouble. I’ll connect you to a human agent who can assist you further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Aditi S.
·
·
Hi Gabriel - thanks so much for reaching out. Do you mind sending a screenshot of the error you're seeing on your end?
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!