Invitation delay and session expiration issues with Clay links

Farman A. · 2026-01-13T07:32:27.272Z

Hi, my team member is inviting me to Clay. First, the invitation does not come right away; it takes 5-7 minutes. Secondly, when I click the link, it says "your session has expired". Even though the email says the link is valid for 7 days

Invitation delay and session expiration issues with Clay links | Clay

Clay Support
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The "session has expired" error is a common issue. Try these steps:
1. Log out of your Clay account completely
2. Hard refresh your browser:
- Mac: Cmd + Shift + R (Chrome/Firefox) or Cmd + Option + R (Safari)
- PC: Ctrl + F5
3. Log back in
4. If it still doesn't work, try an incognito/private window
5. As a last resort, restart your browser
This should resolve the session issue with the invitation link.
For the email delay (5-7 minutes), that's unfortunately normal - invitation emails can take a few minutes to arrive due to email processing times.
Clay Support
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Is that what you were looking for?
Farman A.
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I don't have clay account at the moment. I am asking for accepting the invitation here
Clay Support
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Got it! Since you don't have a Clay account yet, the invitation link should create one for you automatically when you click it.
Try these steps to accept the invitation:
1. Use an incognito/private browser window - this prevents any cached session conflicts
2. Clear your browser cache and cookies completely
3. Try a different browser (Chrome, Firefox, Safari, etc.)
4. Check if the invitation email is recent - even though it says 7 days, sometimes older links can have issues
The "session expired" error usually happens when there's a browser cache conflict. Using incognito mode should bypass this completely. [1]
If you're still having trouble after trying these steps, let me know and we can troubleshoot further!
Clay Support
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Was that helpful?
Farman A.
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i have tried in incognito, chrome, and safari browser. it still says the same
Clay Support
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Since you've tried multiple browsers and incognito mode, this sounds like an issue with the invitation link itself. The invitation might be corrupted or there could be a server-side issue.
Try asking your team member to resend a fresh invitation - sometimes the original link gets corrupted during the email delivery process.
If the new invitation still gives you the same "session expired" error, you'll need to speak with a human agent who can investigate this further and potentially create your account manually.
Clay Support
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Was that helpful?
Farman A.
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the invitation was sent 3 times. still the same issue. could you connect me to a human agent?
Clay Support
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Got it — I’m connecting you to a human teammate now.
Clay Support
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Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.

If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

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Mayato (.
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Hi Farman, thank you for reaching out, and I’m really sorry for the trouble. This can happen if you have multiple Clay accounts and one is already signed in. Could you please try the steps below to see if the invite works?
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Close all Chrome incognito tabs if any Clay tables are open.
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Open a new Chrome incognito window and sign in with your email using the new workspace invite URL.
If this still does not work, please email support@clay.com and we will help you further. Thank you so much for your patience.
Clay Support
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We haven't heard back from you here, so we're going to go ahead and close this thread out.

Still need help here? Reply back and someone will jump back in.

Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!
Farman A.
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Hi, none of that worked
Farman A.
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Could someone please jump on a quick call to resolve this?

17 comments