Issues with Clay People Tool for Mobile Phone Retrieval

David A. · 2025-02-07 21:13:00.296024+00

Hi, I'm having trouble using the built-in clay people tool to get mobile phone. When I run the people finder column, I see the option to get mobile phone, but it just hangs and never writes. My table is here:

Issues with Clay People Tool for Mobile Phone Retrieval | Clay

12 comments

· Sorted by Oldest

Channeled
APP
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The built-in Clay People tool might hang or fail to retrieve mobile phone numbers due to various factors. Here are a few possible reasons: 1. Data availability: Mobile phone numbers may not be available for all contacts in Clay's database. 2. Search parameters: Your search criteria might be too broad or not specific enough, causing the tool to process a large amount of data. 3. Credit usage: If you've reached your credit limit, it could affect the tool's ability to retrieve data.To address this issue, try adjusting your search parameters, setting stricter limits on results, or checking your credit usage. If the problem persists, you might want to consider alternative data providers integrated with Clay, such as ContactOut, Datagma, Findymail, or Forager, which specialize in finding mobile numbers.Can you provide more details about your search criteria and the specific steps you've taken when using the people finder column? Sources: Data points: Contact Phone - Mobile | Clay.com Find People overview | Documentation | Clay University
Channeled
APP
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Looks like you're still looking for help. If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
David A.
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https://app.clay.com/workspaces/320529/workbooks/wb_9NVKa2Jo2ZWx/tables/t_8RnzPirKvK7N/views/gv_v6mHxsJtU44A
David A.
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It's okay if it hangs, but it gives no result, so you don't know what is going on
LuisArturo
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Hey there David thanks for reaching out, which table and column in the workbook are you seeing this occur in?
David A.
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It was for the people enrichment column. It feeds to another table
David A.
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I just couldn’t get it to enrich mobile phone for each contact. It found contacts—and maybe they didn’t have mobile numbers, but it just hangs when I run it.
LuisArturo
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For this table? I'm not seeing the mobile phone enrichment https://downloads.intercomcdn.com/i/o/w28k1kwz/1370705567/4edcaa7d93f0744ab347d44cc0f3/image.png?expires=1738976400&signature=5236bbd4b135582dbff5ceeb69e5cdd812776c4351967d450fe2aa02b15ffdbd&req=dSMgFs5%2BmIRZXvMW1HO4zRiz1HF%2FWTOPH5zSDV4thHcQGOPabd7sqcBgOQoZ%0A4Gsj%0A
David A.
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When I go to the people enrich, and run it I get this window where I can select to enrich for mobile phone. The problem is that it just hangs after I select that and it never enriches for mobile phone. Maybe I am doing this wrong??
Loading attachments
David A.
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The screenshot is when I am in this table: https://app.clay.com/workspaces/320529/workbooks/wb_9NVKa2Jo2ZWx/tables/t_8RnzPirKvK7N/views/gv_v6mHxsJtU44A If I go to the column, get people preview, and edit the source, and table, I get the import options menu.
Bo (.
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Hey! Quick question, was the mobile enrichment originally included in your initial setup? Right now I'd recommend to head to the enrichment panel (top right), search for "mobile" and add the mobile enrichment. Since your table is already created, you'll need to make a new one to get this data. Let me know if you need help setting it up!
Channeled
APP
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Hi David A.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Channeled
APP
·
·
The built-in Clay People tool might hang or fail to retrieve mobile phone numbers due to various factors. Here are a few possible reasons: 1. Data availability: Mobile phone numbers may not be available for all contacts in Clay's database. 2. Search parameters: Your search criteria might be too broad or not specific enough, causing the tool to process a large amount of data. 3. Credit usage: If you've reached your credit limit, it could affect the tool's ability to retrieve data.To address this issue, try adjusting your search parameters, setting stricter limits on results, or checking your credit usage. If the problem persists, you might want to consider alternative data providers integrated with Clay, such as ContactOut, Datagma, Findymail, or Forager, which specialize in finding mobile numbers.Can you provide more details about your search criteria and the specific steps you've taken when using the people finder column? Sources: Data points: Contact Phone - Mobile | Clay.com Find People overview | Documentation | Clay University
Channeled
APP
·
·
Looks like you're still looking for help. If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
David A.
·
·
https://app.clay.com/workspaces/320529/workbooks/wb_9NVKa2Jo2ZWx/tables/t_8RnzPirKvK7N/views/gv_v6mHxsJtU44A
David A.
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·
It's okay if it hangs, but it gives no result, so you don't know what is going on
LuisArturo
·
·
Hey there David thanks for reaching out, which table and column in the workbook are you seeing this occur in?
David A.
·
·
It was for the people enrichment column. It feeds to another table
David A.
·
·
I just couldn’t get it to enrich mobile phone for each contact. It found contacts—and maybe they didn’t have mobile numbers, but it just hangs when I run it.
LuisArturo
·
·
For this table? I'm not seeing the mobile phone enrichment https://downloads.intercomcdn.com/i/o/w28k1kwz/1370705567/4edcaa7d93f0744ab347d44cc0f3/image.png?expires=1738976400&signature=5236bbd4b135582dbff5ceeb69e5cdd812776c4351967d450fe2aa02b15ffdbd&req=dSMgFs5%2BmIRZXvMW1HO4zRiz1HF%2FWTOPH5zSDV4thHcQGOPabd7sqcBgOQoZ%0A4Gsj%0A
David A.
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·
When I go to the people enrich, and run it I get this window where I can select to enrich for mobile phone. The problem is that it just hangs after I select that and it never enriches for mobile phone. Maybe I am doing this wrong??
Loading attachments
David A.
·
·
The screenshot is when I am in this table: https://app.clay.com/workspaces/320529/workbooks/wb_9NVKa2Jo2ZWx/tables/t_8RnzPirKvK7N/views/gv_v6mHxsJtU44A If I go to the column, get people preview, and edit the source, and table, I get the import options menu.
Bo (.
·
·
Hey! Quick question, was the mobile enrichment originally included in your initial setup? Right now I'd recommend to head to the enrichment panel (top right), search for "mobile" and add the mobile enrichment. Since your table is already created, you'll need to make a new one to get this data. Let me know if you need help setting it up!
Channeled
APP
·
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Hi David A.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: