.png){kind=logo}
Locked Out of New Clay Account: Need Verification Help
I opened a new Clay account for my client but I got locked out. I've also sent a verification request 3 days ago but no response.
I understand you're having trouble accessing your Clay account and haven't received a response to your verification request. I apologize for the inconvenience. Your account may have been locked as part of our security measures to prevent spam usage of free trial credits.For account security, you are responsible for maintaining your account information and should notify us immediately of any unauthorized use or security breaches.To get help with your locked account, you can: 1. Request human assistance by clicking on "Talk to a person" in this chat 2. Join our Slack community 3. Connect with us on LinkedInIf you need immediate assistance with your account verification, please let me know, and I'll escalate your case to our support team right away. Sources: Clay: Terms of Service Where can I get customer support? - FAQ | Clay.com
Looks like you're still looking for help. We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Owen C.··Hey there, thanks for reaching out. We detected other emails that were being linked to this account. We’ve been experiencing increasing spam usage of our free credits on the trial, so we recently implemented some robust security measures against this as we grow! Would love to learn a bit more about your situation and why another account was needed so we can get this sorted. :)