Heyo, my referral didn't get their 3k credits

Alex B.

9 comments

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There are a few requirements that need to be met for the referral credits to be awarded: 1. The person must have signed up using your unique referral link 2. They need to have activated a paid account with ClayYou can check the status of your referrals by: 1. Going to your workspace settings 2. Clicking on the "Referrals" tab 3. Looking at your referral activityIf the referral link was used correctly and they subscribed to a paid plan but the credits still weren't awarded, please ask for human support assistance to investigate further. Sources: Workspace administration documentation | Documentation | Clay University New at Clay | Clay.com
Alex B.
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I need to talk to a human
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Bruno R.
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Hi Baldovin, thanks for reaching out. Taking a look at this now! Can you pleasefill out this form? It’s for manually attributing referrals that didn’t register due to technical issues.
Alex B.
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Thank you, done!
Bruno R.
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Thank you! We'll get to your request and fulfill this as soon as possible.
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Hi Alex B.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
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Thank you so much for sharing your feedback Alex B.!
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.