Open AI keys not working

Check if your API key is correct at OpenAI API Keys and update it in Clay.

If still having issues, verify your OpenAI usage tier meets our requirements:

• Content generation columns: 30,000 TPM minimum

• Claygent/Web research: 450,000 TPM minimum

Free plans and Tier 1 won't work reliably. You'll need to upgrade to Tier 2 by adding payment info and meeting usage requirements.

Check your limits at OpenAI Usage Limits.

Was that helpful?

I have replaced the key and upgraded as well but no help. Prompts not running

That's frustrating—let's troubleshoot this step by step.

First, check if your prompts have Required to Run fields that might be blocking execution. Empty required fields will prevent AI columns from running. [1]

If you see "Run Condition not met" messages, click the explain button to see why the condition failed.

For specific error messages in table cells, click into the cell to see detailed error information.

Also try Sculptor (top-right corner) to help diagnose and rebuild your workflows—it's free and often catches configuration issues.

What specific error messages are you seeing in your table cells?

If you still need help resolving the issue with your OpenAI keys and prompts, I’m here to assist. Would you like to provide more details about the errors or problems you’re encountering so we can continue troubleshooting?

I have tried it. Been waiting for it for over 30 mins now but no response. It keeps running but no results

That sounds like you might be in an infinite loop. Here's what to do:

Immediate fix:

• Pause all automations in your table to stop the continuous running [1]

Check for loops:

• Look for enrichments that auto-run when a field changes, but then update that same field

• Check if any columns are triggering each other repeatedly

Rate limit issues:

• Clay enforces rate limits per row/column for large processes

• Recent Claude updates use more conservative token estimates, which can slow things down

Click into specific cells showing errors to see detailed error messages. This will help identify if it's a loop or rate limiting issue.

What type of enrichment columns are running continuously?

I’m sorry for the ongoing trouble with your prompts running continuously without results. Would you like to share more details about your current setup or any specific errors you’re seeing so I can assist further?