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Request to Reverse Accidental Account Upgrade Charges | Clay

Request to Reverse Accidental Account Upgrade Charges

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Hi! I think I accidentally upgraded my account early. I was trying to upgrade the account for next month but I did it for this month. Can you please reverse the charges?

9 comments

· Sorted by Oldest

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Currently, our system bills the full amount for plan upgrades since it immediately provides you with the corresponding credits and resets your billing cycle.If you receive a refund for the lower plan after upgrading, the credits corresponding to that plan's allocation would be deducted from your account. For instance, if the lower plan included 2,000 credits, those would be removed once the refund is processed.To discuss your specific situation and explore refund options, please ask to speak with a human agent who can review your account details.
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Did that answer your question?
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Looks like you're still looking for help. If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
George D.
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Hey Disha - happy to submit the refund, but just to confirm - you're currently on a pro plan - were you hoping to be on a specific plan? Just want to make sure I'm fully understanding as you mentioned you wanted to upgrade for next month.
Disha B.
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I was on the 800 dollar plan and it was going to renew on 10th And I wanted to move to the 1000 dollar plan I thought when I will upgrade it will upgrade on 10th
Disha B.
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Now I see it adjusted my next billing date so I think I am fine with this upgrade and don’t want to move forward with the refund
George D.
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I see - when you upgraded to the $1000 you actually retained any credits that you had for the $800 plan.
George D.
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Ah yes - exactly! Let us know if you need anything else!
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Hi Disha B.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: