Bug Report: Issue with Formula Enrichment in AI Generator | Clay

Bug Report: Issue with Formula Enrichment in AI Generator | Clay

Clay Support
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Try refreshing your browser using Cmd/Ctrl + Shift + R to resolve this formula display issue.
When editing formulas, you can use "Save and don't run enrichments" to prevent the formula from executing immediately - this keeps enrichment columns greyed out until you're ready to run them. [1]
If the refresh doesn't resolve the issue and you need further help, just ask to speak to a human.
Clay Support
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Is that what you were looking for?
Clay Support
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If you still need help with the formula enrichment issue, I’m here to assist. Would you like to provide more details about what you’re trying to resolve or understand?
Petar R.
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This is not helpful. Connect me to a human agent. There's a bug even when creating the AI prompt.
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Clay Support
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I understand this is frustrating, and I’m routing you to a human agent who can assist you further.
Intercom
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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Petar R.
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https://app.clay.com/workspaces/421655/workbooks/wb_0t5ijyu8shPS9f9ECp7/tables/t_0t5ik1lUGRf2z89VgHx/views/gv_0t5ik1lJDMekjGg9PPc
Mitch H.
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Petar - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Petar R.
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Mitch H. thanks for letting me know!
Mitch H.
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Sure thing, we are actively working on a fix!
Petar R.
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hey Mitch H. can you look at this as well: https://www.loom.com/share/d4ab077f48694443a98c50e160dda50f 30s vid. I'm not getting run conditions not met error. is this normal?
Natalie H.
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Hi Petar, Natalie here stepping in for Mitch. I'm having trouble finding the column "Segment 1 / 5-Star Scrape..." in your "Law Firms - People Table", but I can see that the column "Segment 2 / 1-Star Scrape" column displays 'Run condition not met' in the first 3 rows. Are you still running into any issues?
Petar R.
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Not anymore
Petar R.
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Natalie H.
Natalie H.
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Thanks for letting me know Petar. Please keep in touch as new items come up! We'll keep you posted for when the fix goes live for the issue that you were working on with Mitch earlier.