Waterfall Run Resulted in Errors and High Credit Usage – Seeking Help

Jordan B. · 2025-01-15T19:42:24.954Z

I ran a waterfall and the final output is completely broken. After it ate about 10k credits. Help! The account email is

Waterfall Run Resulted in Errors and High Credit Usage – Seeking Help | Clay

13 comments

· Sorted by Oldest

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Based on your description, it's likely that your waterfall stopped working due to running out of API credits. Here's how you can fix it: 1. First, you'll need to purchase additional credits from your email verification provider. 2. Once you've added more credits, you can restart the process by: • Going to your first waterfall column • Using the "Run all rows that haven't run or have errors" optionThis approach will only process the entries that weren't completed due to the credit shortage, avoiding duplicate runs on already successful searches.Note: If you're running an email waterfall, you might notice that sometimes the waterfall continues running even after finding an email. This typically happens when an email was found but failed the validation check, which is part of ensuring data quality. Source: Enrich People (Waterfalls) [Clay 101] - Clay University
Jordan B.
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Talk to a human
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Jordan B.
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Thanks!
Tanvi R.
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Hi Jordan, thanks for reaching out! Happy to take a look here for you. Do you mind sending the link to the table so we can take a look? https://downloads.intercomcdn.com/i/o/1171717996/ac7729f84b426e1d0358af02/image.png?expires=1736972100&signature=0f2e0875cbf63827ba3885d1bdfb9e63083e855dfdef80b9858bfe7dc078bbf7&req=dSEgF85%2FmohWX%2FMW1HO4zYTywS31AZUX2BKsam%2FhVPtcFQ%3D%3D%0A
Jordan B.
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Sure! https://app.clay.com/workspaces/6451/workbooks/wb_NV5h82XGffFB/tables/t_2ggm9HoW4eAz/views/gv_3Gm92c89v33U
Jordan B.
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t_2ggm9HoW4eAz
Tanvi R.
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Thanks Jordan, and can you direct me to the issue you are seeing? It looks like your waterfall is running correctly, there were just a lot of invalid email addresses that were found.
Jordan B.
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Tanvi R. I have a bunch of instances like this where it looks like an email was captured but then it is not validated or push through:
Loading attachments
Tanvi R.
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Hey Jordan, this validation cell shows "Run condition not met" as it is likely this email was validated in a previous cell before
Jordan B.
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Understood! My noob understanding got me. Thanks Tanvi R. I also figured out why it burned through so many credits. I accidentally left People Data Labs in the waterfall. 😞
Tanvi R.
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Still happens to me too Jordan, no worries! Here's another explanation of the work email waterfall logic if helpful: https://www.loom.com/share/e79acd92841a4706b1710c4ce1bddaa4
Channeled
APP
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Hi Jordan B.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Channeled
APP
·
·
Based on your description, it's likely that your waterfall stopped working due to running out of API credits. Here's how you can fix it: 1. First, you'll need to purchase additional credits from your email verification provider. 2. Once you've added more credits, you can restart the process by: • Going to your first waterfall column • Using the "Run all rows that haven't run or have errors" optionThis approach will only process the entries that weren't completed due to the credit shortage, avoiding duplicate runs on already successful searches.Note: If you're running an email waterfall, you might notice that sometimes the waterfall continues running even after finding an email. This typically happens when an email was found but failed the validation check, which is part of ensuring data quality. Source: Enrich People (Waterfalls) [Clay 101] - Clay University
Jordan B.
·
·
Talk to a human
Channeled
APP
·
·
Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Jordan B.
·
·
Thanks!
Tanvi R.
·
·
Hi Jordan, thanks for reaching out! Happy to take a look here for you. Do you mind sending the link to the table so we can take a look? https://downloads.intercomcdn.com/i/o/1171717996/ac7729f84b426e1d0358af02/image.png?expires=1736972100&signature=0f2e0875cbf63827ba3885d1bdfb9e63083e855dfdef80b9858bfe7dc078bbf7&req=dSEgF85%2FmohWX%2FMW1HO4zYTywS31AZUX2BKsam%2FhVPtcFQ%3D%3D%0A
Jordan B.
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Sure! https://app.clay.com/workspaces/6451/workbooks/wb_NV5h82XGffFB/tables/t_2ggm9HoW4eAz/views/gv_3Gm92c89v33U
Jordan B.
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t_2ggm9HoW4eAz
Tanvi R.
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Thanks Jordan, and can you direct me to the issue you are seeing? It looks like your waterfall is running correctly, there were just a lot of invalid email addresses that were found.
Jordan B.
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Tanvi R. I have a bunch of instances like this where it looks like an email was captured but then it is not validated or push through:
Loading attachments
Tanvi R.
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Hey Jordan, this validation cell shows "Run condition not met" as it is likely this email was validated in a previous cell before
Jordan B.
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·
Understood! My noob understanding got me. Thanks Tanvi R. I also figured out why it burned through so many credits. I accidentally left People Data Labs in the waterfall. 😞
Tanvi R.
·
·
Still happens to me too Jordan, no worries! Here's another explanation of the work email waterfall logic if helpful: https://www.loom.com/share/e79acd92841a4706b1710c4ce1bddaa4
Channeled
APP
·
·
Hi Jordan B.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: