Clay Icon
Join the Community
02 Support

Issues with Data Enrichment and Credit Loss: Seeking Assistance

Avatar of Sean C.Sean C.
·
·

Hi. I have a table that I was uploaded. We ran the first 10 rows only to enrich emails and mobile numbers. When I went to update the URL, we did not say to continue enrichment on the other 9k contacts. We have used about 50k credits. After trying to remove the data providers, we lost everything that was still run and our credits are still going down as we speak. Can someone help me?

4 comments

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    To stop ongoing credit usage, you should turn off auto-update for your table by: 1. Clicking the three-dot icon next to your table name 2. Selecting the auto-update option to disable itIf you've lost data after removing providers, you can recover your table by: 1. Clicking the Trash icon in your workspace 2. Finding and selecting your table 3. Clicking the ⟲ (restore) icon to recover the deleted tableFor future enrichments, it's recommended to test on a small number of rows first before updating the entire table to prevent unintended credit usage. Source: Recover Deleted Tables, Permanently Delete Tables

  • Avatar of Sean C.
    Sean C.
    ·
    ·

    I do not see the auto update option when I click the three dots. I see duplicate, rename, star.

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    The auto-update option is actually located at the bottom right of your table, not in the three-dot menu. You can find it by: 1. Looking for the Auto-update icon at the bottom right of your table 2. Clicking on it to toggle the setting on or offThe three-dot menu next to your table name contains other options like rename, duplicate, and star, which explains what you're currently seeing. Sources: Auto-update and Auto-dedupe Table Configuring your table settings | Documentation | Clay University

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.