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Request to Unlock Account on Explorer Plan

Avatar of Mathew I.Mathew I.
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Hi guys, can you please unlock my account again -- not sure why this keeps happening. I'm on an explorer plan

6 comments

  • Avatar of Channeled
    Channeled
    APP
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    Your account may have been locked as part of our security measures to prevent spam usage of free trial credits. Since you're experiencing recurring locks, please explicitly ask for a human agent in this conversation to review your specific situation and help resolve this issue.

  • Avatar of Mathew I.
    Mathew I.
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    Person

  • Avatar of Channeled
    Channeled
    APP
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    Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!

  • Avatar of Mathew I.
    Mathew I.
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    I have multiple accounts -- all of which are on paid plans

  • Avatar of Stefano
    Stefano
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    Hi Mathew, thank you for reaching out. The account associated to miacone@resolvegrowth.com seems to not be locked on my system. Could you please confirm that is the email associated to the account that has been blocked?

  • Avatar of Channeled
    Channeled
    APP
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    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.