Referral Link Issue: Missing Credits for Explorer Plan Sign-Up

Emanuel M. · 2025-10-30 15:55:59.936722+00

Hi Clay Support, yesterday, another client that I referred to Clay started using Clay with the Explorer Plan. Neither the client nor I got the 3k referral credits. Unfortunately, this is the 3rd this happens with my referral link. So I believe it’s broken, especially since I was sitting next to the client who clicked on my link signed up and also mentioned my name under the how I heard about Clay section. Could you pls check this and if possible fix my ref link or provide a new one? Last 2 times @Owen L. helped super swiftly - would be great if you could have a look again. Cheers!

Referral Link Issue: Missing Credits for Explorer Plan Sign-Up | Clay

Clay Support
APP
·
·
To receive the 3,000 referral credits, your referred client must:
Sign up using your unique referral link.
Not clear cookies (which are used to track the referral).
Use the same browser from clicking the link to signing up.
Activate a paid plan.
If all these steps were followed and credits were still not awarded, you can fill out this form: https://clayhq.typeform.com/to/pV2u1kxs. Prepare the referred customer’s email, workspace number, your referral code, and a screenshot confirming their intent to be referred by you.
If you need further help, you can ask to speak to a human agent here. [1] [2]
Clay Support
APP
·
·
Was that helpful?
Clay Support
APP
·
·
If you still need help with your referral credits issue, I’m here to assist. Would you like to provide more details about what you’re trying to resolve or understand?
Emanuel M.
·
·
Thanks, I filled out the form already
Clay Support
APP
·
·
Thank you for letting me know. If there's anything else you need or any other questions you have, feel free to ask. I'm here to help.
Emanuel M.
·
·
Owen L. could you maybe check this and help us claim the 3k referral credits?
Clay Support
APP
·
·
To claim the 3,000 referral credits, ensure your client signed up for a paid plan using your unique referral link, did not clear cookies, and used the same browser throughout the process. If all these steps were followed and credits were not awarded, you’ve already taken the correct next step by filling out the referral issue form.
To check if your referral link is working, go to your workspace settings, select Referrals, and copy your unique referral link from there. You can monitor your referral activity in this section as well. If you continue to experience issues, you can ask to speak to a human agent here for further assistance. [1] [2]
Clay Support
APP
·
·
Was that helpful?
Clay Support
APP
·
·
If you still need additional help with your referral credits issue, I’m here to assist. Would you like to share more details about what you’re trying to resolve or understand so we can continue?
Emanuel M.
·
·
No, this was not useful as the credits were still not accredit to both accounts. I need someone from the team to support on this, ideally Owen L. who helped with this earlier this year (twice).
Clay Support
APP
·
·
I'm sorry for the trouble you've experienced. I'll route you to a human agent who can assist you further with this issue.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Emanuel M.
·
·
Thanks! This is the client’s workspace: 834618 This is mine: 348508
Ariana (.
·
·
Hi Emanuel, thanks for reaching out! Can you confirm the email address you used to fill out the form? We'll check this out! Thanks!
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

24 comments