Help Needed: Issue with Expired Password Reset Link

Philippe LeCoutre · 2025-01-15 23:09:35.129395+00

i cant reset my password, always got this expired link message even though i click on it within seconds please help

Help Needed: Issue with Expired Password Reset Link | Clay

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To reset your password, please follow these steps: 1. First, log out of your Clay account completely 2. Try to log back in, and click on the "forgot password" option 3. You'll receive an email with password reset stepsIf you don't receive the reset email, this might indicate you originally signed up using a different login method (like Google or social sign-in). In this case, you'll need to request help from our support team.Since you're experiencing issues with expired links, please request human support in this conversation so they can help resolve this specific problem.
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Tanvi (Clay)
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Hey there, thanks for reaching out! Happy to take a look here for you
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Tanvi (Clay)
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Could you share the email address this account is under?
Philippe LeCoutre
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i sent it to your DM
Tanvi (Clay)
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Thanks, got it! Could you try hard refreshing your browser and then trying the reset password option? Mac: * Chrome and/or Firefox = Press Cmd + Shift + R * Safari = Press Cmd + Option + R PC: * Chrome, Firefox, Microsoft Edge = Press Ctrl + F5
Philippe LeCoutre
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does not help
LuisArturo (Clay)
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Hey there, jumping in for Tanvi here, we just reset your login method. Could you try seeing if you can reset the password now.
Philippe LeCoutre
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Still smae issue of link expired
Anaum (Clay)
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Could you please check your spam or junk folder to see if the reset emails might have been filtered there? I’ve also resent the password reset link. If you don’t receive it this time, please let us know.
Philippe LeCoutre
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i receive the email, its just the link is always expired
Philippe LeCoutre
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Loading attachments
Philippe LeCoutre
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is there a limit to the password size?
Anaum (Clay)
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Just to confirm, if you click the most recent email sent (timestamped 10:29 AM in your screenshot), does it still say expired? I’ll verify with the team.
Philippe LeCoutre
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yes, they are al expired even if i click on the link within seconds

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