Help Needed: Issue with Expired Password Reset Link | Clay

Help Needed: Issue with Expired Password Reset Link

i cant reset my password, always got this expired link message even though i click on it within seconds please help Clay S.

24 comments

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To reset your password, please follow these steps: 1. First, log out of your Clay account completely 2. Try to log back in, and click on the "forgot password" option 3. You'll receive an email with password reset stepsIf you don't receive the reset email, this might indicate you originally signed up using a different login method (like Google or social sign-in). In this case, you'll need to request help from our support team.Since you're experiencing issues with expired links, please request human support in this conversation so they can help resolve this specific problem.
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Tanvi R.
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Hey there, thanks for reaching out! Happy to take a look here for you
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Tanvi R.
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Could you share the email address this account is under?
Philippe L.
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i sent it to your DM
Tanvi R.
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Thanks, got it! Could you try hard refreshing your browser and then trying the reset password option? Mac: * Chrome and/or Firefox = Press Cmd + Shift + R * Safari = Press Cmd + Option + R PC: * Chrome, Firefox, Microsoft Edge = Press Ctrl + F5
Philippe L.
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does not help
LuisArturo
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Hey there, jumping in for Tanvi here, we just reset your login method. Could you try seeing if you can reset the password now.
Philippe L.
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Still smae issue of link expired
Anaum K.
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Could you please check your spam or junk folder to see if the reset emails might have been filtered there? I’ve also resent the password reset link. If you don’t receive it this time, please let us know.
Philippe L.
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i receive the email, its just the link is always expired
Philippe L.
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Philippe L.
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is there a limit to the password size?
Anaum K.
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Just to confirm, if you click the most recent email sent (timestamped 10:29 AM in your screenshot), does it still say expired? I’ll verify with the team.
Philippe L.
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yes, they are al expired even if i click on the link within seconds
Philippe L.
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i use a 99 digit password just in case they need to know
Philippe L.
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also tried different browsers and incognito mode
Daniela D.
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Hey there! Sorry about this. We've escalated this to the team. Could you send a message here when you're online? We'll send a new reset password link for you to test that live.
Daniela D.
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Hey! The issue might be related to clock drift on your computer. Clock drift can cause your device time to deviate from the correct time, which can affect authentication and login actions. To troubleshoot, try toggling the "Set time and date automatically" setting off and then on again. Once that’s reset, request a new password link on the login page. Another workaround is using a different device (like your Smartphone) to update your password. Let me know if that helps!
Philippe L.
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Daniela D. no clock drift
Philippe L.
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the smartphone trick worked a charm
Philippe L.
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thank you
Daniela D.
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Hey! Glad to see it worked. Truly sorry for the inconvenience. Let me know if you need anything else.
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Hi Philippe L.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: