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  • Avatar of Bruno R.
    Bruno R.
    ยท
    ยท

    Hi Reyhan, thanks for reaching out. It looks like you ran out of Neverbounce credits for your personal API key here: https://downloads.intercomcdn.com/i/o/w28k1kwz/1247695108/e2abab97214f61bc93f8928502c7/CleanShot+2024-11-11+at+12_04_00%402x.png?expires=1731346200&signature=837bb27b5c07479033a985c95ea156741e35c8b9e57ac2920cb3a57dbd430bd4&req=dSIjEc93mIBfUfMW1HO4zSsrr3cSV8yfYCO68J6CCQkWWvUtzT74LwWLX%2BSx%0Am1wz%0A The emails are not being validated in the waterfall, which is why they are not appearing in the merge column. This issue is due to unmet run conditions. I recommend topping up your NeverBounce credits and re-running the setup to resolve this problem.

  • Avatar of Reyhan K.
    Reyhan K.
    ยท
    ยท

    Why does my Table have 3 of these Neverbounce columns all of a sudden? Bruno R.

  • Avatar of Bruno R.
    Bruno R.
    ยท
    ยท

    The columns were already present; they were just hidden from view. These are validation columns you set up in your waterfall to determine whether the emails returned by the providers are valid. If the validation provider fails to run, it causes the waterfall to break, which is what happened in this case. Let me know if you need help resolving this!

  • Avatar of Reyhan K.
    Reyhan K.
    ยท
    ยท

    I want to add a waterfall with the same 3 sources and 1 validation step, why is the validation step showing 3 times? I'll try to redo it

  • Avatar of Tanvi R.
    Tanvi R.
    ยท
    ยท

    Hey Reyhan, the logic of the work email waterfall is automatically set up to run an email validation check in between each data provider. This is because the waterfall will continue to run if an email found is not valid. Essentially with the work email waterfall, you can either validate every email found or not validate any of the emails at all. If you would like to only run a validation column once, you can add the validation column as a separate column after the waterfall to find emails has been run. Please note that the best way to optimize for better data quality is by running the work email waterfall with validation after every provider - which is the way we have set this up. Totally up to you, but wanted to let you know why we do things this way :) Here's an explanation of the work email waterfall: https://www.loom.com/share/e79acd92841a4706b1710c4ce1bddaa4 Let me know if you have any other questions! ๐Ÿ˜Š

  • Avatar of Channeled
    Channeled
    APP
    ยท
    ยท

    Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.

  • Avatar of Reyhan K.
    Reyhan K.
    ยท
    ยท

    Im good you can close it

  • Avatar of Channeled
    Channeled
    APP
    ยท
    ยท

    Hi Reyhan K.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: