Request for Credit Refund Due to Misunderstanding of Charges

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Hi team, is is possible to get credit refund for this? Mistakenly took 1 credit per result as 1 credit per cell only, a bit misleading i guess? So it was ran as usual, until I realized its actually 10 credits per cell as default setting Thank you

5 comments

Marielle C.
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https://app.clay.com/workspaces/23200/workbooks/wb_Xa29CEmMV6Ds/tables/t_vrDoWeZGTRuE/views/gv_BX5PqYvy4qi5
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👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Tanvi R.
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Hi Marielle, thanks for reaching out! Yes, the ocean.io find lookalikes integration charges 1 credit per result! In the future, I'd reccomend setting a limit on the number of results returned by setting a limit on the number of returned companies. You can find this information in our documentation here. I see you spent 4.66K credits on this enrichment today. We normally don't refund for results that were run successfully, but I'm happy to make an exception for you and just added back those credits to your account! Let me know if you have any other questions! 😊
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Marielle C.
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Thank you Tanvi, will take this into account moving forward 🙏