Home
Events
Groups
Members

00 Clay Announcements
01 Community General
01 Props and Wins
01 Watercooler
01 Welcome and Intros
02 Bugs
02 Starting with Clay
02 Support
03 Feedback & Requests
03 Tutorials & Inspiration
04 FT Job Opps
Gtm Career Advice
Member Spotlight

Community Guidelines

Powered by Tightknit

Request for Credit Refund Due to Misunderstanding of Charges | Clay

Request for Credit Refund Due to Misunderstanding of Charges

·

·

Hi team, is is possible to get credit refund for this? Mistakenly took 1 credit per result as 1 credit per cell only, a bit misleading i guess? So it was ran as usual, until I realized its actually 10 credits per cell as default setting Thank you

Loading attachments

5 comments

· Sorted by Oldest

Marielle Camba
·
·
https://app.clay.com/workspaces/23200/workbooks/wb_Xa29CEmMV6Ds/tables/t_vrDoWeZGTRuE/views/gv_BX5PqYvy4qi5
Channeled
APP
·
·
👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Tanvi (Clay)
·
·
Hi Marielle, thanks for reaching out! Yes, the ocean.io find lookalikes integration charges 1 credit per result! In the future, I'd reccomend setting a limit on the number of results returned by setting a limit on the number of returned companies. You can find this information in our documentation here. I see you spent 4.66K credits on this enrichment today. We normally don't refund for results that were run successfully, but I'm happy to make an exception for you and just added back those credits to your account! Let me know if you have any other questions! 😊
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.
Marielle Camba
·
·
Thank you Tanvi, will take this into account moving forward 🙏