Preventing Duplication in Results & Credits Refund Request

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Hi, I got 6 duplicates in my results. How do I prevent that and can I get a credit refund for those?

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Jeannette M.
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https://app.clay.com/workspaces/133222/tables/t_N6oUdHSmzK4p/views/gv_ml8mge7P2R0X
Stefan K.
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Thanks for flagging this Jeannette, I do see the duplicates and have mentioned this to the team. As for the credits, I don't see any enrichments in the table right now and the search doesn't use your credits. Did you by chance delete an enrichment column?
Jeannette M.
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I didn't. I guess my credits were used on the company search? This is my first so I am learning and appreciate your help. Should I see if my company search also has dupes?
Stefan K.
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Ah yes, it would've been using credits if you enriched anything on the company table
Stefan K.
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But for both company and people searches, it doesn't use any credits unless you add an enrichment to the table
Jeannette M.
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Thanks for clarifying for me. 🙂
Stefan K.
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Also an FYI, when I brought this to the team, it was mentioned as a known issue that is currently being worked on to fix 🙂 so that fix will be pushed later this month
Stefan K.
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Yes of course! Happy to help! Thanks for being pleasant and for communicating 😄
Jeannette M.
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Thank you so much! I am very detail oriented. lol Of course I found a known issue when doing it my first time. lol
😂1
Stefan K.
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ahaha yes you got right in there and found it!!

Jeannette M.
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https://app.clay.com/workspaces/133222/tables/t_N6oUdHSmzK4p/views/gv_ml8mge7P2R0X
Stefan K.
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·
Thanks for flagging this Jeannette, I do see the duplicates and have mentioned this to the team. As for the credits, I don't see any enrichments in the table right now and the search doesn't use your credits. Did you by chance delete an enrichment column?
Jeannette M.
·
·
I didn't. I guess my credits were used on the company search? This is my first so I am learning and appreciate your help. Should I see if my company search also has dupes?
Stefan K.
·
·
Ah yes, it would've been using credits if you enriched anything on the company table
Stefan K.
·
·
But for both company and people searches, it doesn't use any credits unless you add an enrichment to the table
Jeannette M.
·
·
Thanks for clarifying for me. 🙂
Stefan K.
·
·
Also an FYI, when I brought this to the team, it was mentioned as a known issue that is currently being worked on to fix 🙂 so that fix will be pushed later this month
Stefan K.
·
·
Yes of course! Happy to help! Thanks for being pleasant and for communicating 😄
Jeannette M.
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·
Thank you so much! I am very detail oriented. lol Of course I found a known issue when doing it my first time. lol
😂1
Stefan K.
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ahaha yes you got right in there and found it!!