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02 Support

Issues with Finding CEOs in Clay's 'Find People' Search Tool

Avatar of Vinzent K.Vinzent K.
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Hi Clay Team! I am currently facing a problem with my find people search. I am trying to find the CEOs of specific companies but it does not list me all the contacts I need. I double checked with manual search and even copy/pasted the exact job title listed on the LinkedIn profile. Still Clay does not find that profile. Any ideas? Maybe because they have 2 job titles at the same company?

4 comments

  • Avatar of Channeled
    Channeled
    APP
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    If you’re unable to find certain CEOs in Clay’s Find People search, even when using the exact LinkedIn job title, there are a few factors to consider: ** Job Title Matching: Clay allows you to filter by job titles, but if someone holds multiple titles at the same company, the search may not always match all variations or combinations of those titles. This could cause some profiles to be missed if the search criteria don’t exactly align with how the titles are listed on LinkedIn. ** Search Filters: Review and adjust your filters—such as job title, experience, and company attributes—to ensure they’re not too restrictive. Sometimes, broadening the search or using alternative keywords can help surface more results. ** Multiple Inputs: When searching by job title, you can input multiple titles (e.g., “CEO, Chief Executive Officer”) to increase your chances of finding all relevant contacts, especially if individuals list their roles differently or have more than one title at the same company. ** Search Accuracy: If you continue to experience issues, it may be due to how the search parameters interact with LinkedIn’s data or how profiles are structured. Further investigation or adjusting your search approach may be necessary. If you need more tailored troubleshooting, you can request human assistance by clicking on "Talk to a person."

  • Avatar of Vinzent K.
    Vinzent K.
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    And here is one example profile of a person who is not showing up in the people find (but they should): https://www.linkedin.com/in/thomas-merz-504038b2/

  • Avatar of Channeled
    Channeled
    APP
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    Hi Vinzent, Thank you for reaching out to the support team! A person might not show up in Clay's people search due to several factors, mainly: 1. The profile's privacy settings on LinkedIn 2. Data source limitations or quality issues In a perfect world, we’d be able to surface every profile, but there are cases where certain profiles simply can’t be retrieved due to those factors.