Issue with Oceans Add Enrichment Resulting in Duplicate Companies

Hi Support, I've just done an Oceans add enrichment and got 100 companies and then went to add more companies which It added 40 extra to each of the 100 I already had. But when I went to look at what the companies were, They all were just a repeat of the original companies that I've got. Any Ideas? It it possible to get my 4000 Credits back? It's like it just did 100 X 40 duplicates https://app.clay.com/workspaces/305356/workbooks/wb_oa4bDEn5NcAh/tables/t_NrqjR8jRCiHs/views/gv_zRH7NcVFUjjS

7 comments

Channeled
APP
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Yes, credits can be refunded for enrichment actions that don't return valid data, which includes duplicate results. Since your Ocean.io enrichment returned duplicate companies instead of new lookalike companies as expected, this would qualify as invalid data.For future enrichments, it's recommended to test with a small sample first before running large-scale enrichments. This helps identify potential issues and avoid unnecessary credit usage.If you need further assistance with this issue or would like to request a refund for the credits, please click on "Talk to a person" to get help from our human support team. Sources: Find Companies [Clay 101] - Clay University Providers Do Not Return Valid Data
David
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Yes would like some help please
Channeled
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Daniela D.
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Hey David! Thanks for reaching out. Sorry about this. I made a quick video walking through the ocean.io search and sharing suggestions for your workflow. I also went ahead to add those credits back to your workspace. https://www.loom.com/share/8505298b284a494090a795567b3787bb Let me know if you have any questions!
Channeled
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Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.
Channeled
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
APP
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Hi David! This thread was recently closed by our Support team. If you have a moment, please share your feedback: