Issues with Stopping Updates in Account Tables

Adam C. · 2025-04-01T13:03:16.574218+00:00

Hi I'm making changes to a table in my account. I clicked stop updates to stop changing cells and the updates are continuing. I saw the message state it takes a few minutes but I see my credits disappearing still 10 minutes later. It's eaten roughly 3K of my credits so far

When you click "Stop Updates" in Clay, it should immediately stop the enrichments that are currently running. However, there might be a slight delay in processing this command across all active enrichments. If updates are still continuing after 10 minutes, this is unusual and may indicate a technical issue. To prevent unintended updates and credit usage, we recommend: 1. Double-checking that auto-update is turned off at the table level. 2. Verifying individual column settings to ensure auto-update is disabled. If the issue persists, it's best to request human assistance by clicking on "Talk to a person" for further investigation of your specific case.

Sources: Running Out of Credits Guide: Ways to save Clay credits | Documentation | Clay University

2 comments