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Issues with Stopping Updates in Account Tables

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Hi I'm making changes to a table in my account. I clicked stop updates to stop changing cells and the updates are continuing. I saw the message state it takes a few minutes but I see my credits disappearing still 10 minutes later. It's eaten roughly 3K of my credits so far

Issues with Stopping Updates in Account Tables | Clay

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When you click "Stop Updates" in Clay, it should immediately stop the enrichments that are currently running. However, there might be a slight delay in processing this command across all active enrichments. If updates are still continuing after 10 minutes, this is unusual and may indicate a technical issue. To prevent unintended updates and credit usage, we recommend: 1. Double-checking that auto-update is turned off at the table level. 2. Verifying individual column settings to ensure auto-update is disabled. If the issue persists, it's best to request human assistance by clicking on "Talk to a person" for further investigation of your specific case.
Sources: Running Out of Credits Guide: Ways to save Clay credits | Documentation | Clay University
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.