Clay Icon
Join the Community
02 Support

Request for Support Team to Address Pending Chat Queries

Avatar of Tarun M.Tarun M.
·
·

can someone from the support team address the queries i have raised on chat support from my clay account ? It's been over 48 hours since i had raised my queries

4 comments

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    I apologize for the delay in addressing your queries. Our support team typically responds within 1-2 business days. If you haven't received a response after 48 hours, there might have been an issue with your message. To ensure your queries are addressed, I recommend the following: 1. Check your email inbox and spam folder for any responses. 2. If you're still using the chat support, try sending a follow-up message to bump your conversation. 3. If you need immediate assistance, you can request to speak with a human agent in this chat by clicking on "Talk to a person". We appreciate your patience and will do our best to resolve your queries as soon as possible.

  • Avatar of Bo (.
    Bo (.
    ·
    ·

    Hey Tarun - Sorry about this. The last query I can see from your account is from 14 days ago. Is it possible the queries were sent from another account?

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.

  • Avatar of Tarun M.
    Tarun M.
    ·
    ·

    Hey Bo (., awaiting your response to my queries raised on Chat Support from mail id varun@atozwmc.com. Thanks