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Troubleshooting Airtable Base Connection Issues | Clay

Troubleshooting Airtable Base Connection Issues

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I need help re-connecting an airtable base. I have tried reconnecting using two different airtable accounts and it is still not working. The clay table I am using is: https://app.clay.com/workspaces/14654/tables/t_ezgYgwreQKpt/views/gv_eH4NkdTDhWnm Thanks!

7 comments

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Channeled
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To reconnect your Airtable base to Clay, follow these steps: 1. Go to Settings > Connections > Add Connection 2. Select Airtable from the list and sign in with your account 3. Make sure to set it as default by selecting "Set as default" for future useImportant: Ensure that your Airtable account has the appropriate level of access permissions to the bases you want to connect with Clay.If you're still experiencing issues after trying these steps, please request human assistance by clicking on "Talk to a person" for additional support. Sources: Airtable - Clay University Connect an Account
Bo (Clay)
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It looks like we've got a bug on our hands - I've escalated this over to our engineering team and we'll let you know as soon as we know more!
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Bo (Clay)
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Hey! Quick update - we're back up and running! 🎉 Could you try a hard refresh (Ctrl+Shift+R or Cmd+Shift+R) to make sure you're getting the latest version? We're keeping an eye on things to make sure everything stays smooth, but definitely let me know if you run into any hiccups! 😊
Hannah Otte
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Looks like it is connected and working - but now only two records will run - The other records will not run under the "Create Record" column. Can you help with that?
Bo (Clay)
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That is due to stale data :) You can double-click on the row and see the reason why. https://downloads.intercomcdn.com/i/o/w28k1kwz/1265571418/aeb4c61d9b9194fb8822a6661e46/CleanShot+2024-11-26+at+_50pxiB3pno%402x.png?expires=1732583700&signature=e7809f8a686a7758798cf825eccad32e9b7783170decce72ba2dcb6a8d00bd38&req=dSIhE8x5nIVeUfMW1HO4zS1fKLiukcOpaosL%2FQCUzZudNlL1r6LUZBjnRVoq%0Axhlw%0A
Bo (Clay)
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Here's an example of stale or outdated data: https://www.loom.com/share/1a9204dc588f42efa6fc84e26fcf0d13?sid=e6b02ed6-a2b5-4922-8b0d-2c8d2a7a0596 The fastet way to fix this it to turn off the table and turn it on again. How to turn your table off, stop ongoing runs, also run a specific number of rows (bonus setting up row limits/filters) - https://www.loom.com/share/131e2c371a184748a87dc870304955b0
Channeled
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Hi Hannah Otte! This thread was recently closed by our Support team. If you have a moment, please share your feedback: