Issue with Creating New Contact in HubSpot Due to ID Error

hey support team- I'm not sure what is happening here. I have a create object to create a new contact in Hubspot. The cell has run and the object was supposedly created- I receive an error that the ID already exists. However, there is no such contact in my CRM when I look up directly and the Lookup object does not work- returns no object.

10 comments

Channeled
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Before creating new contacts in HubSpot, it's important to properly validate if the contact already exists to prevent duplicate entries. Here are a few key points to check: 1. Make sure you're using the correct identifier when looking up the contact. You can search using: • Email address • First and last name • Phone number • Contact ID 2. When creating a new contact, you need to provide either an email address or an existing HubSpot Contact ID as the primary identifier. 3. Double-check that you're using the right unique identifier (like email) to verify the contact's existence before attempting to create a new one. If you're using other identifiers like LinkedIn profile or Name + Company, make sure these are also being checked correctly.If you're still experiencing issues after verifying these points, please ask for human support to help investigate the specific error you're encountering. Sources: Push Data To Your CRM [Clay 101] - Clay University Lookup Contact with HubSpot Create or Update Contact with HubSpot
Tanvi R.
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Hi Rina, thanks for reaching out! Do you mind sending the link (url) to the table so we can take a look? https://downloads.intercomcdn.com/i/o/w28k1kwz/1347419411/65baf32e1d2a789ffba395c6d35c/CleanShot+2025-01-22+at+_42I1FzxXHf%402x.png?expires=1738185300&signature=c68915e2e16498b390beb3d0661125de0737a1b36f03c506467f5be641544ffb&req=dSMjEc1%2FlIVeWPMW1HO4zVws4pk2BVGrgvYjA82bedBjJw%3D%3D%0A
Rina A.
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https://app.clay.com/workspaces/297383/tables/t_gwkAeoww48xF/views/gv_NwqyoNVUR55h
Rina A.
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I did find the record in hubspot by looking up the ID, so an object was created
Rina A.
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but for some reason it was First Name /S Last name
Rina A.
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and the "/S" is incorrect.. I'll have to see what is going on
Rina A.
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found the issue
Rina A.
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user error, all good now! I found some random / that were from setting this create object
Tanvi R.
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That's great Rina! Glad you figured it out. Let us know if any other roadblocks come up for you
Channeled
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Issue with Creating New Contact in HubSpot Due to ID Error | Clay