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Issues with 'Find Contacts at Company' Enrichment Feature | Clay

Issues with 'Find Contacts at Company' Enrichment Feature

·May 19, 2025 08:37 AM·

'find contacts at company' enrichment not working for anyone else? keep clicking the option in the enrichments menu but nothing happens and it just jumps down to some other action in the enrichment list

7 comments

· Sorted by Oldest

Channeled
APP
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This issue could be happening for a few reasons: 1. The enrichment might be "waiting for its inputs." When an enrichment isn't running properly, you can try clicking "re-run this cell" to make it work. 2. Alternatively, you can toggle the auto-update off and on again, then accept the run prompt to update all rows. 3. If you're specifically trying to use Apollo's "Find People at Company" enrichment, note that Apollo now requires users to extract emails using "Enrich Person from Apollo" as a separate step. For the Apollo workflow, you should: 1. Use "Find People at Company By Job Title" to identify contacts 2. Use the "write each item to new row in other table" function to extract results 3. In the new table, use "Enrich Person From Apollo" to get complete contact details
Source: [FAQ: Why am I seeing email_not_unlocked@domain.com in Apollo?](https://docs.clay.com/en/articles/9757360-faq-why-am-i-seeing-email%5Fnot%5Funlocked-domain-com-in-apollo)
Munij H.
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problem is that the enrichment wont even load from the enrichment actions list
Munij H.
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i keep clicking it but doesnt work
Munij H.
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nothing loads
Munij H.
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nvm figured out a workaround
Daniel K.
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Great so I'll tentatively mark this closed for the moment. Please keep in touch if you hit other roadblocks!
Munij H.
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Will do!