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Hi! I’m running into this error

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Hi! I’m running into this error

  • Avatar of Channeled
    Channeled
    APP
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    The error in the attached image indicates an issue with your OpenAI API integration. This is likely due to an incorrect API key. To resolve this: 1. Visit https://platform.openai.com/account/api-keys to find your correct API key. 2. Update the key in Clay. 3. Check if the issue persists. If you've changed the API key and see a yellow warning instead, it means the action may run slowly due to low limits on your account. Consider upgrading your OpenAI API key to a higher tier for better performance. If you need further assistance, please request human help by clicking on "Talk to a person" in this chat.

  • Avatar of Seth L.
    Seth L.
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    Could I urgently request some assistance? Have done alot of work on the table.

  • Avatar of Seth L.
    Seth L.
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    Worried it’s all gone now

  • Avatar of Seth L.
    Seth L.
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    I’ve tried changing the OpenAI api key, but it still doesn’t let me add any use AI functionality

  • Avatar of Seth L.
    Seth L.
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    Ok it’s down across multiple clay accounts so I’ll assume it’s a system bug and not just me?

  • Avatar of Seth L.
    Seth L.
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    Like, editing any use ai prompt gives the same error message

  • Avatar of Anaum K.
    Anaum K.
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    Hello Seth! Thank you for reaching out! Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!

  • Avatar of Anaum K.
    Anaum K.
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    Good news! Happy to report that we heard back from the team and this issue should be fixed. Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble. Thank you for your patience as we worked on it.

  • Avatar of Seth L.
    Seth L.
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    Thanks!

  • Avatar of Seth L.
    Seth L.
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    Resolved

  • Avatar of Channeled
    Channeled
    APP
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  • Avatar of Channeled
    Channeled
    APP
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    Thank you so much for sharing your feedback ​Seth L.​!

  • Avatar of Anaum K.
    Anaum K.
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    No problem! Have a great rest of your day :)