Request for 700 Credits Refund Due to Row Processing Error

Morning guys, could you refund 700 credits pls. Re-ran a column for the timed out rows/ rows with errors, but for some reason the entire row next to it using claude on credits, started running again for all rows. https://app.clay.com/workspaces/238722/tables/t_egPb35z9h28v/views/gv_PrjVjdyX48AC

9 comments

Channeled
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While we do offer refunds in certain situations, they are specifically for cases where data providers fail to return valid results. For AI enrichments like Claude, the best practice is to test with a small sample (about 10 rows) before running the entire column to avoid unexpected credit usage.To prevent this situation in the future, I recommend:1. Testing your AI prompts on a small sample first 2. Turning off auto-update while building your table 3. Using conditional runs to limit enrichments to specific rowsIf you need further assistance with your specific credit situation, please click on "Talk to a person" to connect with our support team who can help review your case. Sources: Guide: Ways to Save Clay Credits - Clay University What happens if one of your providers doesn't return valid data? - FAQ | Clay.com Waterfall Providers Do Not Return Valid Data
Hugo
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This is not a mistake on my side tho
Channeled
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Bo (.
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Hey, thanks for reaching out, Hugo. I will proceed with the refund here, but this will happen because: 1. Auto-update is on 2. There was an update in its dependencies So, to prevent stale data, it'll re-run. Here are some guides that can help: How to manage stale data Tips for saving credits Credits 101 - Happy Thanksgiving 🍂🍁🦃
Hugo
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Hey Bo (. - thanks for the refund. I understand that the row was on auto-run, it should be. What I'm saying is that the column that I reran was filled for like 740 or 750 rows. 10 being empty because of hitting GPT limits. So I reran only those 10 rows and all the other 740 rows stayed the exactly same. Yet all 750 rows in the column claude was on (the auto-run column) - started running.
Bo (.
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Seems like they might've also been updated. If you update a column (prompt, models, output, etc, etc) that would make it re-run too because it's a new version, meaning it'll be stale! Sorry that all happened to you! :)
Channeled
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Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.
Channeled
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
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Hi Hugo! This thread was recently closed by our Support team. If you have a moment, please share your feedback: