Issue with 50,000 Credits Usage After Contact Lookup in Clay | Clay

Issue with 50,000 Credits Usage After Contact Lookup in Clay

Evening Clay, We are having quite a large issue. I just purchased the 50,000 credits. And now i have none left after only looking up some contacts which it didn't even finish updating?! What I did was. I had a list of companies in a sheet (https://app.clay.com/workspaces/161420/tables/t_AxHsSWdEE9VX/views/gv_8ZEVKCvExXZm) and then a i went to find contacts from this table (I had not used any credits yet!) Then I pulled 5,000 contacts from that list (https://app.clay.com/workspaces/161420/tables/t_DwHi7zEvBxQL/views/gv_fGsWBYqQhfLg) It hasn't even finished uploading and has used all the credits? I dont understand what has happened here as that is not right! Regards

9 comments

Bo (.
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Hi there, Thanks for reaching out about this issue. It looks like the credits were actually used in this table: https://app.clay.com/workspaces/161420/tables/t_DwHi7zEvBxQL/views/gv_fGsWBYqQhfLg Feel free to review the data and let us know if you have any additional questions or need further assistance with this! 😊
Channeled
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George M.
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Right ok thank you! I'll take a further look. How come it never has used that many before?
Bo (.
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Well, it depends on the enrichment you added. For example, here mobile is very expensive, so that might be why you are seeing this big number?! Were you always adding mobile before?
George M.
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No we weren't. I am wondering if we can recover those credits. As this has never happened before. I have always used this template and all of a sudden the credit usage on numbers has been increased. I am happy if we just completely scrap that list and start over.
George M.
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I haven't downloaded the list or anything so don't have any of the data
Bo (.
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Hi, Thank you for explaining the situation. I understand how frustrating this must feel, and I truly appreciate you bringing it up. I've refunded it That said, this is expected behavior, and there isn’t a bug in the system all of the providers ran successfully. I do understand how important it is to prevent this from happening again, and I’d like to help you avoid any unnecessary credit usage going forward. Here’s a guide that shows how to turn off tables, stop ongoing runs, and set row limits or filters: Loom Video. This can help you better manage usage and runs in the future. If you’d like to go over this together or need further support, please let me know—I’m here to help.
George M.
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Thank you so much Bo, we really appreciate your help! We have had issues like this before with CLAY and you are always extremely helpful. I will take a look at this to prevent it from happening again, with the pre set tables. All The Best
Channeled
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Hi George M.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: