Clay Icon

Client Error Encountered During Clay Configuration Signup

ยท
ยท

hi so i'm signing up a client whose clay i'm configuring, and we got this error.

  • Avatar of Channeled
    Channeled
    APP
    ยท
    ยท

    Without seeing the specific error message in your attachment, I can help you troubleshoot common signup and configuration errors. If you're seeing an "Invalid credentials" error, this typically means there's an issue with the API key configuration. Here's how to resolve it: 1. Find your Clay API key by going to Settings > Your profile > API key 2. Make sure the API key is properly added to your integration account in Clay under the Integrations section 3. After correcting the API key configuration, try the operation againIf you're seeing a different error or these steps don't resolve the issue, please share the specific error message you're encountering. Sources: Write to table integration overview | Documentation | Clay University Workspace administration documentation | Documentation | Clay University

  • Avatar of Ty S.
    Ty S.
    ยท
    ยท

    talk to a human

  • Avatar of Channeled
    Channeled
    APP
    ยท
    ยท

    Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!

  • Avatar of Channeled
    Channeled
    APP
    ยท
    ยท

    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.