Unexpected Charge of 2K+ Clay Credits for Unrequested Enrichment

Jack P. · 2025-03-11 23:30:32.303986+00

So no idea why this happened, but I just got charged 2k+ clay credits even though I didn't have the certain enrichment in the waterfall? You can see from the screenshot that it's not included, but it ran even though I didn't ask it to?

Unexpected Charge of 2K+ Clay Credits for Unrequested Enrichment | Clay

11 comments

· Sorted by Oldest

Channeled
APP
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We're sorry to hear about the unexpected charge. Waterfalls are designed to run multiple actions sequentially and only charge you credits for the provider that finds the data. However, if a provider charges us for an API call, we will also charge Clay credits for that call, even if the data isn't returned. To better understand what happened in your specific case, we'd need to review the details of your waterfall setup and the actions that were run. Could you please provide more information about the specific enrichment you were trying to perform and which providers were included in your waterfall?
Sources: Enrich People (Waterfalls) [Clay 101] - Clay University Waterfall FAQ | Clay.com
Jack P.
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I had included the ones you can see in the photo to the right; however, it ran 'People Data Labs' twice without being added to the waterfall
Channeled
APP
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We apologize for the unexpected charge. Waterfalls are designed to run actions sequentially and only charge for the provider that finds data. However, if a provider charges us for an API call, we'll charge Clay credits for that call, even if data isn't returned. To understand why People Data Labs ran twice without being in your waterfall, we'd need to review your specific setup. This situation is unusual and requires further investigation. If you need more detailed assistance, please request to speak with a human agent by clicking "Talk to a person". They can help investigate this issue and provide a more comprehensive explanation or potential solution.
Source: Waterfall
Jack P.
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no
Jack P.
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https://app.clay.com/workspaces/481158/tables/t_WvEaDsCrJ7Qd/views/gv_YHDDSDby4sa3
Jack P.
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Clay ?
Daniela D.
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Hey Jack! Apologies for the delay. It looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we have an update! We also added those credits back.
Daniela D.
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Hey Jack! Happy to help. Did you see our previous message? It looks like we've got a bug on our hands. We've escalated this to our engineering team to help look into it. We'll follow up here as soon as we have an update! We also added those credits back. We'll get back here as soon a fix is released. Apologies for the inconvenience🙏🏾.
1
Jack P.
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Okay, thanks Daniela! 😄
Daniela D.
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Hey Jack! Happy to report that we heard back from the team and this issue should be fixed. Those two columns are now separated from the waterfall and you can now proceed to delete them from your table. Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble. Thank you for your patience as we worked on it.
Channeled
APP
·
·

Channeled
APP
·
·
We're sorry to hear about the unexpected charge. Waterfalls are designed to run multiple actions sequentially and only charge you credits for the provider that finds the data. However, if a provider charges us for an API call, we will also charge Clay credits for that call, even if the data isn't returned. To better understand what happened in your specific case, we'd need to review the details of your waterfall setup and the actions that were run. Could you please provide more information about the specific enrichment you were trying to perform and which providers were included in your waterfall?
Sources: Enrich People (Waterfalls) [Clay 101] - Clay University Waterfall FAQ | Clay.com
Jack P.
·
·
I had included the ones you can see in the photo to the right; however, it ran 'People Data Labs' twice without being added to the waterfall
Channeled
APP
·
·
We apologize for the unexpected charge. Waterfalls are designed to run actions sequentially and only charge for the provider that finds data. However, if a provider charges us for an API call, we'll charge Clay credits for that call, even if data isn't returned. To understand why People Data Labs ran twice without being in your waterfall, we'd need to review your specific setup. This situation is unusual and requires further investigation. If you need more detailed assistance, please request to speak with a human agent by clicking "Talk to a person". They can help investigate this issue and provide a more comprehensive explanation or potential solution.
Source: Waterfall
Jack P.
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no
Jack P.
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https://app.clay.com/workspaces/481158/tables/t_WvEaDsCrJ7Qd/views/gv_YHDDSDby4sa3
Jack P.
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Clay ?
Daniela D.
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Hey Jack! Apologies for the delay. It looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we have an update! We also added those credits back.
Daniela D.
·
·
Hey Jack! Happy to help. Did you see our previous message? It looks like we've got a bug on our hands. We've escalated this to our engineering team to help look into it. We'll follow up here as soon as we have an update! We also added those credits back. We'll get back here as soon a fix is released. Apologies for the inconvenience🙏🏾.
1
Jack P.
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Okay, thanks Daniela! 😄
Daniela D.
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Hey Jack! Happy to report that we heard back from the team and this issue should be fixed. Those two columns are now separated from the waterfall and you can now proceed to delete them from your table. Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble. Thank you for your patience as we worked on it.
Channeled
APP
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