Request for Assistance: Upgrading from Explorer to Pro Plan

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Hi can someone help me upgrade from Explorer to Pro - I just upgraded to 14,000 credits on Pro and started a new cycle - but would like to move to Pro to have access to the CRM - and want to avoid paying double

3 comments

Mark L.
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Hi Calin, thanks for getting in touch. I'll route this over to our billing group to help arrange this with you. :)
Bruno R.
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Hi Calin, thank you for reaching out! In this specific scenario, we can process a refund for your Explorer payment. Once you upgrade your account to a Pro tier, your billing cycle will reset accordingly. Let me know if you want me to process the refund, and I can go ahead and do this for you.
Channeled
APP
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