Account Temporarily Locked: Need Help to Unlock Access

Hey Guys, I just wanted to log into my Account and it seems like I got banned or blocked. This is the message: Oh no! Your account has been temporarily locked for fraud protection. Please reach out to verification@clay.run to unlock your account. Can you help here? My E-Mail is "tom.wischler@meineleads.de" and tw@meineleads.de thank you very much!

11 comments

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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Tom W.
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Hello - My Account is still locked and I already send 2 Emails to verification@clay.run What can I do?
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Thank you so much for sharing your feedback Tom W.!
Arturo O.
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Hey Tom, thanks for the follow up! We detected other emails that were being linked to this account. We’ve been experiencing increasing spam usage of our free credits on the trial, so we recently implemented some robust security measures against this as we grow! Are any of the emails you've used under a paid subscription? If so, we can ensure that email is unblocked. Thanks!
Tom W.
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Hey Arturo, Yeah I created multiple Clay Accounts for some projects with freelancers because I did not want them to get access to my subscribed Account. Did not know that was against your guidelines, sorry for that. I was an Explorer User but then canceled because I did not use clay for a few month. Now I am active again and would like to continue using clay on the Explorer Plan again. tbh I can't remember which of these accounts where my main account. Maybe you could check on your side which account got a paid subscription in the past?
Daniela D.
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Hey Tom! Thanks for the reply. We unlocked this email: tom.wischler@meineleads.de The workspace that got a paid subscription in the past is https://app.clay.com/workspaces/266631 named ML Vertriebs GmbH Let us know if you run into any issues.
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Hi Tom W.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Tom W.
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Hey Daniela, thanks a lot. It worked for like 1 week and I upgraded my account (tom.wischler@meineleads.de). But now I wanted to log in and got blocked again. I really did not create any more accounts. Is there a way to prevent this from happening and for you setting my account free?
Bo (.
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Hey Tom, thanks for reaching out! 😊 Your account isn’t blocked. However, we noticed a high number of accounts, which might be causing the issues you’re experiencing. Let me know if you need further assistance! https://downloads.intercomcdn.com/i/o/1182107514/dee3b4bdb9f9c9b610d63607/CleanShot+2024-09-16+at+_31HHShbI6Y%402x.png?expires=1726524900&signature=cb626c09d4f0ad042ae6e5bb43625cd32cf8c1ec82d7e1b85da6d70cbb8cec8d&req=dSEvFMh%2BmoReXfMW1HO4zZ9yk%2FIWoKggFkFVn9SVM%2BgfcelnHibr83J5eEAw%0AAgpq%0A
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Hi Tom W.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: