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02 Support

How to Contact Clay Support for Locked Paid Accounts?

Avatar of Dean H.Dean H.
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We are on a paid account but our account has been locked. How do we reach anyone at Clay support? Been emailing, messaging, etc with no responses.

3 comments

  • Avatar of Channeled
    Channeled
    APP
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    💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!

  • Avatar of Bruno R.
    Bruno R.
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    Hi Dean, thanks for reaching out. Very sorry you're experiencing this, could you point out the paid account your workspace is linked to? Here's the email that I'm checking currently, it's linked to a free account: dean.h@sourceowls.com. I hope this was helpful. If there's anything else I can assist you with, please let me know!

  • Avatar of Channeled
    Channeled
    APP
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    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.