Improving API Call Frequency for Real-Time Gong Transcripts | Clay

Improving API Call Frequency for Real-Time Gong Transcripts

Is there a way to increase the API call frequency for certain pulls, like Gong transcripts? The use case is to send a summary email to the seller shortly after their call. From what I can see, the current pull happens once a day, which means the summary often reaches them only the next day. I’d like to understand how we can make this more real-time.

2 comments

Channeled
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Based on the available information, Clay doesn't offer a built-in way to increase the frequency of Gong transcript pulls beyond the default schedule. However, you can create a more real-time solution by: 1. Using Clay's HTTP API feature to manually retrieve Gong transcripts when needed 2. Setting up a custom automation that runs more frequently than once daily 3. Creating a workflow that pulls call data, retrieves transcripts, and sends summaries via your preferred channel You'll need to configure the "GET Calls" and "Transcripts" HTTP/API columns with your Gong API token to access this data. The Explorer+ plan is required for these Gong integration features.
Sources: Pull Calls with Gong | Clay.com Gong x Clay integration | Clay.com Claybooks: Streamline multi-threading and next steps after sales calls | Clay.com Claybooks: Extract Jobs-to-Be-Done & Feature Requests from Gong Calls—Automatically | Clay.com
Daniel K.
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Hey Thahir, thanks for reaching out. You can pull in calls from a webhook. A webhook allows you to stream data into Clay without having to manually import/refresh new records every time they are created. Here more info on how to do that in gong.io: https://help.gong.io/docs/create-a-webhook-rule Here are a few greater resources for Clay's webhook imports: ** https://docs.clay.com/en/articles/9730014-import-data-to-clay-using-webhooks ** Video showing a few automations you can set up in Clay (webhook example in the first few minutes of this video): https://youtu.be/yw5paDolwTQ?feature=shared Let me know if you have any follow up questions! Have a great Friday, Daniel