Issues with Removing Email Provider Column in Workflows

Bryce · 2025-01-28 03:30:28.940999+00

Used to have the ability to remove the provider column for email validation in the standard "find work email" waterfall on workflows, now I can't seem to do it. I click "remove provider" and nothing happens. I've refreshed the page and it's happening on every tab in this workbook. I think just about all the options for email validation are trash and prefer to export and do my own--especially considering how high the credit cost is for one validated email.

Issues with Removing Email Provider Column in Workflows | Clay

8 comments

· Sorted by Oldest

Channeled
APP
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By default, validation columns (including provider columns) aren't displayed in your table to keep it tidy, though they exist behind the scenes. While you can unhide these columns to see the validation process details, the validation service (ZeroBounce by default) is an integral part of our email waterfall process to ensure data quality.If you prefer a different approach to email validation, you can: 1. Choose a different validation provider 2. Enable the "only mark safe to send" option for a more conservative approach 3. Export your data and validate externally as you mentioned Sources: Enrich People (Waterfalls) [Automated Outbound] - Clay University Enrich People (Waterfalls) [Clay 101] - Clay University
Channeled
APP
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Bryce
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Looks like this may have been the case ever since the group expand and shrink option became available:
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Anna W.
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Hi Bryce! I'm an engineer, looking into this but I can't reproduce it -- I'm able to remove the validation provider and save the waterfall, and the validation columns are deleted. Could you attach the table or workbook you're running into issues on?
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Owen C.
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Hey Bryce, thanks for reaching out. This was a bug on our end that was recently resolved. Try removing the validation service now. Should be all set! :) Let us know how else we can assist.
Bryce
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all good. Works now!
Owen C.
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Sounds good! Let us know if you have any other questions or concerns. :)
Channeled
APP
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Hi Bryce! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Channeled
APP
·
·
By default, validation columns (including provider columns) aren't displayed in your table to keep it tidy, though they exist behind the scenes. While you can unhide these columns to see the validation process details, the validation service (ZeroBounce by default) is an integral part of our email waterfall process to ensure data quality.If you prefer a different approach to email validation, you can: 1. Choose a different validation provider 2. Enable the "only mark safe to send" option for a more conservative approach 3. Export your data and validate externally as you mentioned Sources: Enrich People (Waterfalls) [Automated Outbound] - Clay University Enrich People (Waterfalls) [Clay 101] - Clay University
Channeled
APP
·
·
Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Bryce
·
·
Looks like this may have been the case ever since the group expand and shrink option became available:
Loading attachments
Anna W.
·
·
Hi Bryce! I'm an engineer, looking into this but I can't reproduce it -- I'm able to remove the validation provider and save the waterfall, and the validation columns are deleted. Could you attach the table or workbook you're running into issues on?
Loading attachments
Owen C.
·
·
Hey Bryce, thanks for reaching out. This was a bug on our end that was recently resolved. Try removing the validation service now. Should be all set! :) Let us know how else we can assist.
Bryce
·
·
all good. Works now!
Owen C.
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·
Sounds good! Let us know if you have any other questions or concerns. :)
Channeled
APP
·
·
Hi Bryce! This thread was recently closed by our Support team. If you have a moment, please share your feedback: