Downgrading Account: Do You Keep Leftover Credits?

if I downgrade account to a lower plan because we need less credits - do i keep the leftover credits?

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Yes, you'll keep your leftover credits when you downgrade, but there are some important details to note: 1. Your current credits will remain on your account until the end of your billing cycle. 2. When your billing cycle refreshes, you'll be downgraded to the new plan. 3. At that point, your credit balance will be capped at 2x the monthly credit limit of your new plan. For example, if you downgrade to a plan with a 1,000 credit monthly limit, your balance will be capped at 2,000 credits on the next billing date. If you need more information about this process, please let me know.
Source: Credit Rollover After Cancelling or Downgrading Subscription
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Channeled
APP
·
·
Yes, you'll keep your leftover credits when you downgrade, but there are some important details to note: 1. Your current credits will remain on your account until the end of your billing cycle. 2. When your billing cycle refreshes, you'll be downgraded to the new plan. 3. At that point, your credit balance will be capped at 2x the monthly credit limit of your new plan. For example, if you downgrade to a plan with a 1,000 credit monthly limit, your balance will be capped at 2,000 credits on the next billing date. If you need more information about this process, please let me know.
Source: Credit Rollover After Cancelling or Downgrading Subscription
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.