Confusion Over Company Table Updates and Data Accuracy | Clay

Confusion Over Company Table Updates and Data Accuracy | Clay

Clay
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Our company data refresh rates vary by provider - some update daily/weekly, while the slowest refresh rate is 3 months. This timing difference between data sources could explain why "Dewey & LeBoeuf" appears in your "Law Firms" table despite being marked as not sent in "companies to be enriched." We recommend using the "enrich company" action for the most updated data, as it retrieves information instantly from providers rather than relying on batched database updates.
Nicole B.
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https://app.clay.com/workspaces/339088/workbooks/wb_0syu7wh4DdRoDXTnWt6/tables/t_0syu8o4KC6NbiRqwNvA/views/gv_0syu8o4ckEm6UrYQEip
Clay
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Hi Nicole! Thanks for reaching out, let me take a look.
Clay
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Thank you for flagging this Nicole! I checked your run condition and to see if there could have been a duplicate of "Dewey & LeBoeuf". Everything looks good there, so Clay shouldn't have sent this row to the "Law Firms" table as you pointed out.
Clay
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It looks like we've got a bug on our hands. I am going to escalate this to our engineering team to help look into it. We'll follow up here as soon as we know more. Thank you for your patience!
Nicole B.
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Thank you. The whole point to start with that step was to not run enrichments in the next table on Law Firms for the ones that were no longer in business. I did run quite a few and didn't notice they were on there until after. Can those credits please be refunded?
Clay
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Yes of course! Let me go into admin.
Clay
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Hi Nicole, I was able to refund 25,000 credits into your account. Thank you and let me know if you have additional questions!
Nicole B.
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Hi. I'm still making sure there was a resolution here so it does not keep pulling in companies I do not want it to.
Clay
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Hi Nicole! Thank you for the followup. I was thinking about your problem this morning, and by any chance did you change the conditions for running 'send table data' sometime after running send table data?
Clay
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I am currently trying to reproduce your table and problem to make sure that unnecessary companies aren't pulled. Will keep you posted, thank you!
Clay
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Hi Nicole! Just following up, we haven’t heard back so we’ll go ahead and close out this ticket for now. If anything else comes up or you need further help, please don’t hesitate to reach back out. We're always here to help!
Nicole B.
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Hi! Checking in here that I am not charged on an ongoing basis? I'm not sure if I've updated run conditions
Clay
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Hey Nicole! Thanks for reaching out! Do you mind sharing if this is in the same workbook you had shared earlier in the conversation? Happy to take a look here for you. :)
Nicole B.
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https://app.clay.com/workspaces/339088/workbooks/wb_0syu7wh4DdRoDXTnWt6/tables/t_0syu8o4KC6NbiRqwNvA/views/gv_0syu8o4ckEm6UrYQEip