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Fixing Claygent Error: Cannot Access External Websites | Clay

Fixing Claygent Error: Cannot Access External Websites

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I keep getting an error with Claygent saying that it "cannot access external websites" even tho it works in other rows (see screenshot). i've tried higher-cost Claygent models thinking they might help, but to no avail. Anyone know how to fix / avoid this?

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7 comments

· Sorted by Oldest

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👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.
Dawson Peck
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Will Stewart - I ran into the same thing, let me know what you find out here. When I drilled into the cell details, it looked like for some of them it found a different URL to go grab the info from?
Will Stewart
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Dawson Peck will do! and that's interesting... this is what i'm seeing when i drill into the cell 🫠 and it's charging me a credit every time i try running the row 😭
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Dawson Peck
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yep seeing the same thing on my end
Dawson Peck
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but for the ones that work:
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Dawson Peck
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you can see in the steps taken that it is using extra URLs