Payment Failure Issue for Metronome Account - Urgent Assistance Needed

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Hey there - my payment failed for some reason this billing cycle. I added new credit card, but still saying payment failed. Can you re-charge and fix this? It's under email chris@metronome.com (it's our Metronome account) and it's the payment ending in -6582. Thanks!

2 comments

· Sorted by Oldest

Arturo O.
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Hey Chris, how you doing? Thank you for your patience and letting us know about this issue with the card update. I checked the billing system and made sure it reflected. Looks like it was trying to use the previous card information but now went through. Let me know if you run into any issues!
1
Channeled
APP
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Hi Chris B.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Arturo O.
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Hey Chris, how you doing? Thank you for your patience and letting us know about this issue with the card update. I checked the billing system and made sure it reflected. Looks like it was trying to use the previous card information but now went through. Let me know if you run into any issues!
1
Channeled
APP
·
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Hi Chris B.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: