Request to Reverse Clearbit Enrichment Credit Allocation Error

I had a new hire confuse two different Clearbit enrichments and accidentally use ~80% of our credit allocation for the month. Is there any way to get that reversed? https://app.clay.com/workspaces/12842/workbooks/wb_zVsPdHinuoV2/tables/t_EAiZGvyVJyKf/views/gv_UD7nuqSFhjnK

8 comments

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Unfortunately, credit usage cannot be reversed once enrichments have been performed. However, you have two options to address this situation: 1. Purchase credit top-ups for this month: • Navigate to Workspace Settings > Plans and Billing > Purchase Credits • Select the amount needed and click Continue 2. To prevent similar issues in the future: • Always test enrichments on a few rows before updating the entire table • Turn off auto-update at the top of your table by clicking the three-dot icon beside the table nameFor reference, Clearbit enrichments using the Clay-managed account cost 8 credits per enriched cell. Sources: Clearbit integration overview | Documentation | Clay University Running Out of Credits
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Tanvi R.
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Hi Drake, thanks for reaching out! Happy to take a look here for you. How many credits were used?
Drake T.
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11.8k credits, so actually closer to 60% of our allocation but still way more that we expected to use only two days into a new refresh 😂
Tanvi R.
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No worries Drake, it's part of the learning curve of Clay. Just refunded those credits for you!
Channeled
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Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.
Channeled
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
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Hi Drake T.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: