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Request for Credit Refund Due to Auto-Update Issue | Clay

Request for Credit Refund Due to Auto-Update Issue

·Dec 02, 2025 08:48 PM·

Hey, I had 1.5k credits wasted because the table was on auto-update although I thought it wasn't. Is it possible to get them back please? Table: https://app.clay.com/workspaces/259185/workbooks/wb_0t6a0tu39ZYAQWzwAHq/tables/t_0t6aexvaKKDwPf5YG59/views/gv_0t6aexvtXkwdr3Cs8nk

5 comments

· Sorted by Oldest

Clay Support
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I understand your concern about the credits used due to auto-update. Do you want me to connect you with a human agent who can assist further? Or if you provide more details about what happened, I can try to help you here.
Augustin R.
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Yes
Clay Support
APP
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I’m routing you to our human team now. They’ll be able to assist you further.
Clay Support
APP
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Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Aditi S.
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Hi Augustin - thanks so much for reaching out. As a one time courtesy, we can refund these credits for you, however we wouldn't be able to support this in the future.
Have gone ahead and added these in for you - I'd make sure to double check your auto-update settings for your tables before running any actions.