Issue with Expired Credits During Exercise 2 Completion

Sameer J.

I seem to have run out of credits - probably expired as i run through the exercise 2. not sure how that happened

6 comments

Clay
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Credits don't expire, but they can run out when you use them for enrichments during exercises. On monthly plans, unused credits roll over up to 2x your plan limit. To resolve this, you can: 1. Purchase credit top-ups from Workspace Settings > Plans and Billing > Purchase Credits 2. Upgrade your plan if you need more credits regularly New credits will be added instantly without changing your billing cycle.
Sources: Credits | Documentation | Clay University Running Out of Credits How can I get more credits if I run out? - FAQ | Clay.com
Sameer J.
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so to complete the cohort exercise i need to purchase the credits?
Clay
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No, you don't need to purchase additional credits. When you join a cohort, you automatically receive 1000 credits to complete all exercises. You can also earn 3000 more credits by completing all exercises, plus up to 2500 credits by posting on social media (500 credits per day).
Sources: Cohorts Running Out of Credits Credits | Documentation | Clay University
Sameer J.
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so i am in middle of exercise 2 and i need to have credits to complete the exercise - looks like the 1000 got burned through for some reason
Clay
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When you join a cohort, you receive 1000 credits to complete all exercises. These may have been used up during your work on exercise 2. To get more credits, you can: 1. Purchase credit top-ups: Go to Settings > Plans and Billing > Purchase Credits 2. Try credit-saving techniques like conditional runs that only enrich relevant rows 3. Post on social media to earn 500 credits per day (up to 2500 total) You can also earn 3000 more credits by completing all exercises.
Sources: Cohorts Purchase Credits and View Amount of Credits Left for the Month Guide: Ways to save Clay credits | Documentation | Clay University
Bo (.
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Hey, I see about 5,000 credits still available on your account. Is it possible you’re logged into a different account? Let me know and I can help check.

Issue with Expired Credits During Exercise 2 Completion | Clay