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Issue with Webhooks Not Receiving Data from Smartlead
Hey is there something wrong with webhooks? I have one coming from Smartlead and smartlead test event says that it's sending but it stopped recieving the data today at around 3pm est.
Hey is there something wrong with webhooks? I have one coming from Smartlead and smartlead test event says that it's sending but it stopped recieving the data today at around 3pm est.
Urgently needed solution
There are no known system-wide webhook issues. Since Smartlead test events show as sending but Clay isn't receiving data, this suggests a configuration issue. Quick troubleshooting steps: 1. Check webhook URL - Verify the correct Clay webhook URL is configured in Smartlead 2. Test the webhook - Use the cURL command from your Clay webhook to test if it's receiving data 3. Check authentication - If you're using an authentication token, ensure it's properly configured 4. Webhook limits - Verify you haven't hit the 50,000 submission limit (this persists even after deleting rows) If you're seeing JSON formatting errors or "failed to parse body" issues, please copy and paste the JSON payload into this chat so I can help troubleshoot the specific formatting problem.
Ok so the webhook is sending from smartlead. It's been sending up until 3pm est today. The test event says it's pushing from smartlead, but it's not arriving in clay. I tested the webhook and the same test event is arriving in n8n. Makes me think it's a clay problem. Let me know if you can check this out, it's a huge function to our workflows.
It's gotta be something on the Clay side, I tried sending the payload from n8n as well, nothing pushed
no event
Ok so my webhooks are working on other tables, it's just this table
I tried to make another table tab on the same workbook and the webhook isn't working there either
feels like it could be at the workbook level
Hey, Since the webhook is working on other tables, this might be tied to a table-specific limit. One common reason a webhook stops working is if the table has hit the 50,000 row cap—could that be the case here? If it is working on a new table, try setting up a fresh one to test. Also, can you check if you can see any logs confirming the payload was sent? I’ve flagged this as a bug for your team too, but any extra detail you can share would help. Let me know if you have more questions.
Hey Bo!
can you please take a look?
I'm only on 300 row
I got a confirmation message on both n8n and smartlead when I send the messages
Really need to figure this out if possible
I made a copy and started pushing it to the new table. I guess it's a fix, but I'm super curious why the original table was failing?
Hey, we’re looking into it and I’ve flagged it to engineering. We’ll need a bit more time to dig in, and I’ll follow up as soon as we know more.
Ok yeah something seems to be up. I just made a backup table and it accepted one test event, but a real event came in and I sent a second test event and neither clocked in. Here is the table. https://app.clay.com/workspaces/369580/workbooks/wb_0sz3treg6sEW97Y3dEY/tables/t_0sz3trg6XSrQ45rdVwQ/views/gv_0syt103Y5JeNFrtV8ZN
Huge prio, thanks for the support, lmk!
Just checking in to make sure the chat doesn't time out
ok it looks like they resumed sending, but really curious if you found anything weird as to why they weren't
Hi Clark, jumping in for Bo here. We still haven't heard back from our engineers so I'm unable to share context here but I'm glad to see that it's currently working as expected. Let me know if I can help you with anything else :) - Smit
Had a question for you, are the records now appearing when they are supposed to or is there a delay between them getting triggered and then appearing in your clay table? Thanks!
looks like they're appearing
Glad to hear they’re showing up now. We were a bit backed up yesterday with webhooks, but everything should be running more smoothly now. Let us know if anything still looks off.