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Canceling Membership: What Happens to Unused Credits? | Clay

Canceling Membership: What Happens to Unused Credits?

·Dec 17, 2025 02:38 PM·

Hi Team, I would like to cancel my membership and make sure it does not renew. I still have 2,000 unused credits. Will these credits be forfeited once the membership is canceled?

4 comments

· Sorted by Oldest

Clay Support
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If you cancel your membership, your unused credits remain available until the end of your current billing cycle. After that, your account moves to the free plan, and any credits above the free plan’s rollover cap (2x monthly limit) will be forfeited. To keep more credits, use them before your billing cycle ends. [1] [2]
Clay Support
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Is that what you were looking for?
Clay Support
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If you need any more help with your membership cancellation or credits, please let me know. Would you like to provide more details about what you're trying to resolve or understand?
LuisArturo
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Hey there Ketevan thanks for reaching out,
Your refund has been submitted and should reflect on your end within 10 business days ✅ If you don’t see it after 10 days, let us know, and we’ll check with our system provider. Additionally the credits will remain in your account until the 17th of January