Requesting Refund for Starter Pack After Explorer Upgrade in Clay

Hi I just upgraded to the explorer pack in clay but I was charged for both the starter version and the explorer pack, is there anyone I can speak to about gedtting redfunded for the starter pack?

5 comments

Robert V.
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Request for Refund Due to Double Billing on Clay Subscription Plan
Robert V.
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Yes this is the correct workspace! thank you
Tomi F.
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Got it. The refund has been submitted and should reflect on your end within 10 days. If you don’t see it after 10 days, let us know, and we’ll check with our system provider.
Robert V.
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thank you~!
Channeled
APP
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Hi Robert V.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: