Requesting Refund for Starter Pack After Explorer Upgrade in Clay

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Hi I just upgraded to the explorer pack in clay but I was charged for both the starter version and the explorer pack, is there anyone I can speak to about gedtting redfunded for the starter pack?

5 comments

· Sorted by Oldest

Robert Violissi
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Request for Refund Due to Double Billing on Clay Subscription Plan
Robert Violissi
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Yes this is the correct workspace! thank you
Tomi Fiure (Clay)
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Got it. The refund has been submitted and should reflect on your end within 10 days. If you don’t see it after 10 days, let us know, and we’ll check with our system provider.
Robert Violissi
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thank you~!
Channeled
APP
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Hi Robert Violissi! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Robert Violissi
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·
Request for Refund Due to Double Billing on Clay Subscription Plan
Robert Violissi
·
·
Yes this is the correct workspace! thank you
Tomi Fiure (Clay)
·
·
Got it. The refund has been submitted and should reflect on your end within 10 days. If you don’t see it after 10 days, let us know, and we’ll check with our system provider.
Robert Violissi
·
·
thank you~!
Channeled
APP
·
·
Hi Robert Violissi! This thread was recently closed by our Support team. If you have a moment, please share your feedback: